Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Summary:
The Senior Manager, Commercial Bid Management is responsible for developing, implementing, and maintaining the processes and team that support the end-to-end pre-sales solution and proposal presentation development motion. They must have experience developing and leading teams of pre-sales solutions architects, proposal managers and sales enablement professionals. As the leader of this department, you will need to be able to work on multiple high profile sales pursuits simultaneously and lead a culture of happy and high performing global team members.
Principal Accountabilities:
Develop and deliver innovative, AI-enabled CXM and contact center solutions that drive revenue growth and improve win rates.
Lead a global pre-sales organization of solution architects, proposal managers, and sales enablement professionals to achieve high performance and engagement.
Ensure timely, high-quality proposal and bid submissions with clear value articulation and competitive pricing.
Strengthen collaboration across Sales, Operations, and Delivery teams to create scalable, client-focused solutions.
Implement efficient pre-sales processes, tools, and governance to enhance productivity and consistency.
Support strategic pursuits by presenting compelling CXM solutions to executive and client stakeholders.
Attributes & Attitude:
Strong verbal and written communication skills.
Solid planning and organizational skills; ability to gather and interpret data from multiple sources.
Process-oriented with a basic knowledge of bid management principles, processes, and best practices.
Emotional intelligence with self-awareness and developing self-management skills.
Client relations and project management experience.
Professional business correspondence skills in English (native/C1/B2 level).
Ability to adapt to changing schedules and work hours.
Operates with minimal supervision.
Knowledge:
Education: Bachelor’s degree
Experience: 10+ years experience developing and presenting BPO CXM solutions for healthcare and non-healthcare clients.
Experience leading teams of pre-sales solutioning, proposals and pursuit management professionals.
Experience designing, implementing and training pre-sales processes for solution architecture, proposal development and developing pricing proposals
Experience developing AI-enabled CXM solutions through Pre-Sales Solution Architecture, Proposal Development and RFx responses
Demonstrated excellent interpersonal and communication skills, with the ability to articulate Customer Experience and AI-enablement concepts to non-technical audiences.
Experience working with global and cross-functional teams in a fast-paced environment.
Strong decision-making and problem-solving abilities with a focus on delivering results.
Ability to collaborate, shape and deliver presentations, and communicate effectively with C-suite executives
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Top Skills
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
