About M&G India
We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.
Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.
Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Lead ownership of enterprise SMTP gateways and secure email service ensuring the platform is secure, resilient and consistently delivers a high‑quality experience to colleagues across the organisation.
Act as the subject matter expert for Cisco Email Security Appliance SMTP Gateways and Cisco Secure Email Encryption Service, providing specialist guidance and direction to technology teams and stakeholders.
Support identity and access management processes, ensuring permissions, authentication and access models operate smoothly in partnership with the IDAM team.
Resolve complex service issues and coordinate incident response across internal teams and external partners and vendors to restore service quickly and effectively.
Embed strong security and compliance controls, working with Security, Risk and Compliance teams to maintain safe and governed collaboration services.
Produce clear documentation and share knowledge across teams, helping build capability and strengthen operational maturity.
Work collaboratively with colleagues across Architecture, Infrastructure, Security and Network functions to ensure aligned, end‑to‑end service delivery.
• Champion continuous improvement, driving simplification, optimisation and reduction of technical debt.
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Can act as a project manager from ideation process, influencing decisions to delivery and proactively look for opportunities and tools to improve the process.
Should be able to manage team of technical engineers and lead at all levels.
Should be able to clearly articulate business values to the senior stakeholders and should be able to challenge them.
Understand the risk and controls around the platforms.
Be able to appreciate truly Agile ways of working/development using tools like Jira/Confluence.
Collaborate with peers across various levels for experiential learnings.
Focus on scalability, resilience, security, quality and continuous rigour to reduce technical debt.
Knowledge & Skills (Core)
• In-depth and proven expertise in enterprise SMTP gateway technologies, including secure email gateways, message transfer agents (MTAs), routing, mail flow controls, and SMTP protocol standards (RFC 5321 and 5322).
• Extensive hands on experience of Cisco Email Security Appliance, Cisco Secure Email Encryption Service or equivalent (Proofpoint, Checkpoint, Mimecast), Microsoft Exchange Online Protection (EOP) and Microsoft Defender for Office 365.
• Excellent troubleshooting capability of SMTP across distributed cloud services, hybrid environments, and multi vendor dependencies. Including mail-flow issues, header analysis, TLS negotiation, message tracking, routing logic, security policy impacts, and leveraging tools such as PowerShell, Message Trace, logs, packet capture and analytics.
• In-depth understanding of email authentication, including:
o SPF record design and alignment
o DKIM configuration and key rotation
o DMARC policy deployment, monitoring and reporting (RUA/RUF)
o BIMI
• In-depth knowledge of email security posture, including phishing defence, antispam/antimalware, content filtering, impersonation protection, and secure relay design.
• Extensive hands on experience in designing, deploying, managing and optimising enterprise-class SMTP gateway architectures, including HA, DR, load balancing, queue management, and capacity planning.
• Proven expertise in Microsoft Exchange Online, including mail flow, connectors, transport rules, journaling, hybrid configurations, mailbox provisioning and end-to-end service troubleshooting.
• Strong understanding of the wider Microsoft 365 collaboration ecosystem, including operational and configuration knowledge.
• Proven ability to analyse business and technical requirements to shape robust, scalable and secure collaboration solutions, ensuring strong alignment with enterprise architecture and security standards.
• Strong knowledge of M365 security, compliance and governance capabilities, including Microsoft Purview - retention policies, mailbox audit logging, eDiscovery, DLP and risk based configuration.
• Strong written and verbal communication skills, with the ability to articulate technical solutions, risks and impacts to both technical and non technical stakeholders.
• Ability to create clear, high quality documentation including architecture diagrams, operational procedures, standards, and recovery playbooks.
• Strong problem-solving and decision-making skills, able to drive resolution and root cause analysis to mitigate against incident reoccurrence.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Skills Required
- In-depth expertise in enterprise SMTP gateway technologies, MTAs, routing, mail-flow controls and SMTP standards (RFC 5321/5322).
- Extensive hands-on experience with Cisco Email Security Appliance and Cisco Secure Email Encryption Service or equivalents (Proofpoint, Checkpoint, Mimecast).
- Experience with Microsoft Exchange Online Protection (EOP) and Microsoft Defender for Office 365.
- Excellent troubleshooting capability across cloud, hybrid environments and multi-vendor dependencies using PowerShell, Message Trace, logs and packet capture.
- In-depth understanding and hands-on experience with email authentication: SPF design, DKIM configuration/key rotation, DMARC deployment/monitoring (RUA/RUF), and BIMI.
- Deep knowledge of email security posture: phishing defense, antispam/antimalware, content filtering, impersonation protection, secure relay design.
- Experience designing, deploying and optimising enterprise SMTP gateway architectures including HA, DR, load balancing, queue management and capacity planning.
- Proven expertise in Microsoft Exchange Online mail flow, connectors, transport rules, journaling, hybrid configurations and end-to-end troubleshooting.
- Strong operational and configuration knowledge of the wider Microsoft 365 collaboration ecosystem.
- Knowledge of M365 security, compliance and governance capabilities including Microsoft Purview (retention, mailbox audit logging, eDiscovery, DLP).
- Strong written and verbal communication skills; ability to present technical solutions and risks to technical and non-technical stakeholders.
- Ability to create high-quality documentation: architecture diagrams, operational procedures, standards and recovery playbooks.
- Experience managing and leading a team of technical engineers and influencing senior stakeholders; project management from ideation to delivery.
- Familiarity with Agile ways of working and tools such as Jira and Confluence.
M&G Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&G and has not been reviewed or approved by M&G.
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Retirement Support — Pension support in the UK is presented as notably generous versus typical market norms and is positioned as a core part of total reward. Formal materials also highlight share plans and financial‑wellbeing tools alongside pension value.
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Leave & Time Off Breadth — Annual leave in the UK is described as substantially above statutory norms with the option to purchase additional days. Additional flexibility is referenced through policies such as “Time Off When You Need It.”
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Parental & Family Support — Parental policies (e.g., “Inspiring Families”) are characterized as extensive, including long fully paid leave and phased return‑to‑work support. External recognition is cited as reinforcing family support as a distinctive element of the package.
M&G Insights
What We Do
M&G plc is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2023, we had £343.5 billion of assets under management and administration. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, M&G plc has a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our three distinct operating segments, Asset Management, Life and Wealth, work together to provide access to balanced, long-term investment and savings solutions.
