Senior Manager, Client Success

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Senior Manager, Client Success, EMEA

The Senior Manager, Client Success will lead and develop a small, high performing team of Relationship Managers across EMEA, while also owning and growing a portfolio of strategic gold to enterprise level Travel clients in the region.

This is a blended people leadership and commercial client success role, ideal for someone who enjoys combining strategic client ownership with team leadership in a fast paced, high growth environment.

This role will focus on retaining and expanding existing client relationships, identifying new opportunities within the current book of business and helping clients maximise the value of their partnership.

What You’ll Do

• Lead, coach and support a team of Client Success / Relationship Managers across EMEA, helping them perform at a high level while maintaining strong ownership of their own client portfolios
• Build and maintain strong relationships with strategic and enterprise level Travel clients
• Own and grow a portfolio of approximately 10 to 20 strategic client accounts following onboarding
• Develop account strategies focused on retention, upsell and long term commercial growth
• Identify opportunities to expand relationships within existing client groups and increase overall account value
• Partner closely with clients to understand their goals, challenges and growth opportunities
• Act as a trusted advisor on payments strategy, offering insight, education and guidance to clients
• Use client feedback, commercial insight and data to help shape internal thinking and inform product / business decisions
• Provide clients with analytics, reporting and strategic recommendations to support performance and deepen partnerships
• Partner with internal teams to support onboarding best practice and improve the broader client experience
• Lead and manage time sensitive, cross functional initiatives with a strong execution mindset

What We’re Looking For

• 5+ years of experience in Client Success, Account Management, Relationship Management or a similar commercial client facing role
• Strong payments / fintech experience is highly preferred
• Experience managing or supporting enterprise / strategic accounts
• Proven track record of retaining, growing and expanding existing client relationships
• Demonstrated ability to identify commercial opportunities and drive upsell / account growth
• Prior people leadership experience, ideally managing a small team
• Strong commercial mindset with the ability to back up success through clear, measurable results
• Comfortable working with data, using insights and client feedback to guide decisions and coach performance
• Excellent interpersonal, planning and analytical skills
• Strong presentation and communication skills, with the ability to engage credibly with senior stakeholders
• Experience with Salesforce, GSuite, Asana, Jira, Slack, Looker and Smartsheet is a plus

What Makes This Role Stand Out

• A rare opportunity to combine team leadership with direct ownership of strategic enterprise accounts
• Join a high performing EMEA team with a strong track record of commercial success
• High level of autonomy and ownership in how you run your business and support your team
• Opportunity to work closely across teams and contribute to a broader strategic client agenda
• Meaningful client facing exposure and travel across Europe

Additional Details

• Location: Spain based, with a preference for Valencia or Madrid, though other major Spanish cities will also be considered
• Travel: Willingness to travel across Europe as part of managing client relationships and supporting commercial growth

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in
• Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid