Job Description:
The Senior Manager, Client Solutions & Planning plays a key role in managing client relationships, driving day-to-day account operations, supporting strategic initiatives, and ensuring work is executed efficiently across internal and client teams.
This role combines client service, project management, and digital media knowledge to translate business objectives into actionable plans and meaningful results. Working closely with clients and cross-functional partners, the Senior Manager helps coordinate priorities, solve challenges, and maintain momentum across multiple initiatives while ensuring high-quality delivery across all workstreams. The ideal candidate is highly organized, proactive, collaborative, and comfortable balancing strategic thinking with detailed execution. This role offers the opportunity to drive client success, strengthen team processes, and build trusted partnerships in a fast-paced, team-oriented environment. In addition to supporting client success, this role contributes to team development and fosters a culture of accountability, innovation, and operational excellence. This role may be based remotely anywhere in continental United States of America.
Key Responsibilities:
Serves as a trusted day-to-day client partner, fostering strong client relationships, facilitating clear communication, and ensuring client needs and priorities are effectively represented across internal and external teams.
Leads project management across account initiatives, overseeing workflows, timelines, deliverables, stakeholder alignment, and cross-functional coordination to ensure timely, high-quality delivery.
Builds a strong understanding of the client’s business, competitive landscape, consumer behavior, and digital media ecosystem to support informed recommendations and strategic client discussions.
Effectively manages competing priorities and resource needs, identifying risks, removing barriers, and solving challenges to keep projects on track and support client objectives.
Develops and quality-assures decks, presentations, and client-facing materials with a strong eye for detail, narrative flow, strategic messaging, and visual polish.
Leads meeting preparation efforts, including agenda development, stakeholder alignment, input coordination, and talk track preparation to ensure teams are aligned and equipped for productive client discussions.
Maintains and continuously improves account processes, documentation, and project tracking systems to drive efficiency, accountability, team alignment, and operational excellence.
Owns day-to-day financial management activities, including media authorization, invoicing, budget tracking, and financial reconciliation.
Supports strategic client planning efforts by identifying opportunities, aligning priorities, coordinating cross-functional teams, and helping execute initiatives that advance client goals.
Builds strong working relationships across all levels of the organization, fostering collaboration across client and internal teams while proactively keeping stakeholders informed and aligned to support successful outcomes.
Qualifications:
4.5+ years of account management, client services, or integrated marketing experience with demonstrated success managing client relationships and cross-functional teams.
Strong project management, organizational, and execution skills with exceptional attention to detail.
Experience in performance media and digital advertising, with an understanding of paid search preferred, and an interest in staying current on industry trends and emerging opportunities.
Strong written, verbal, and presentation skills, and the ability to communicate effectively, collaborate across teams, and coordinate client communications and deliverables.
Applies critical thinking and a proactive, solution-oriented approach to support decision-making and contribute to positive outcomes for clients and internal teams.
Demonstrates curiosity, a strong work ethic, and a high degree of accountability.
Proficiency with Microsoft Office Suite and project management platforms, with the ability to maintain organized documentation and workflows across complex client engagements.
#LI-EB1 #LI-Remote
The anticipated salary range for this position is $75,000-$90,000. Salary is based on a variety of factors including relevant experience, knowledge, skills, and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.
Benefits available with this position include:
Medical, vision, and dental insurance,
Life insurance,
Short-term and long-term disability insurance,
401k,
Flexible paid time off,
At least 15 paid holidays per year,
Paid sick and safe leave, and
Paid parental leave.
At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.
Location:
New YorkBrand:
Dentsu XTime Type:
Full timeContract Type:
PermanentDentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [email protected] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.
Skills Required
- 4.5 or more years of media planning experience focused on performance marketing and paid search
- Experience managing client relationships
- Experience in traditional marketing and knowledge of traditional media trends and innovations
- Experience in digital marketing and media, with knowledge of digital media trends and innovations
- Proven leadership skills and management experience
- Working knowledge of MRI and Simmons insights tools
- Working knowledge of Nielsen Ad Intel and/or Kantar Strategy competitive tools
- Experience with media tools and buying platforms including DDS, Media Ocean, and Spot Toolkit
- Solid understanding of DFA and digital media tools such as comScore, eMarketer, and Forrester
What We Do
Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, business and society. Established in 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions.
