Job Summary
Job Description
What is the opportunity?
The Client Experience Design & Insights (CXDI) Team consists of COEs from Design Thinking, Market Research, Profitability and Analytics with a focus on the delivery of optimized end-to-end client experiences that are aligned to the collective needs or our clients, employees, and business partners. The Senior Manager, Client Profitability supports Personal and Commercial Banking (P&CB) strategic priorities by ensuring the accuracy of multiple client profitability models (CCVM) and engaging business and finance stakeholders in supporting strategic initiatives which leverage client profitability information. The role is accountable for promoting how to successfully integrate client profitability within RBC’s data strategy to enhance and differentiate the client experience. The role is also accountable for the successful achievement of agreed upon goals and objectives, contributing to a high level of performance, a superior client experience, and high levels of employee engagement.
What will you do?
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Effectively engage business and finance stakeholders to facilitate appropriate use of client profitability information in the synthesis of business strategies.
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Engage key business and finance stakeholders to identify potential enhancements that will solve business problems and add business value.
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Responsible for the accuracy of the client profitability model through periodic reconciliation to P&CB financial reports.
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Monitor industry best practices in client profitability measurement and recommend changes as appropriate.
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Manage client profitability development activities to ensure on time on budget project completion.
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Enhance governance procedures to ensure financial accuracy of the model.
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Promote how client profitability application (CCVM) can be leveraged for client pricing, client incentives, and product design decisions by providing advice on profitability and client diagnostic drivers to support Business Case opportunities and ROI measurements.
What do you need to succeed?
Must-have:
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A strategic business analytics professional with 5+ years of progressively responsible experience in the Financial Industry.
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A strong business / finance / profit orientation.
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Advanced analytical and problem-solving skills.
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Strong consulting mindset to thoroughly understand what we are solving for and how to model profit drivers.
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Growth mindset: doesn’t accept the status quo. Asks ‘is there a better way to do this?’
Nice to Have:
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Undergraduate or Master’s degree with focus in quantitative discipline (Statistics, Engineering, Economics, Finance)
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Proficient with programming languages such as SQL
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
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Ability to make a difference and lasting impact
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Work in a dynamic, collaborative, progressive, and high-performing team
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Opportunities to take on progressively greater accountabilities.
Job Skills
Business Intelligence (BI), Commercial Acumen, Critical Thinking, Customer Analytics, Detail-Oriented, Requirements Analysis, Results-Oriented
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-11-05
Application Deadline:
2024-11-20
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Top Skills
What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
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