Senior Manager, Billing Operations and Platforms

Company Summary
EchoStar builds solutions that help families and communities stay connected. We'll launch your career and empower you to change lives.
Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.
The Senior Manager, Billing Operations and Platforms, addresses the critical need for seamless revenue operations within the BoostMobile and GenMobile ecosystems. This role solves complex integration and scalability issues by providing strategic direction to teams managing Billing, Charging, and Mediation platforms. By aligning high-availability technical performance with business-critical KPIs, the person in this role ensures long-term profitability and operational excellence.
What Success Looks Like (Objectives)

• Provide end-to-end technical and delivery leadership for billing features while aligning innovative technology with overall business strategy
• Direct vendor relationships and SaaS-related financial commitments for primary systems including Amdocs, Matrixx, and DigitalRoute
• Mentor high-performing on-shore and off-shore teams to foster a culture of excellence in systems analysis and configuration
• Maintain comprehensive system process documentation to ensure all billing operations meet strict security, audit, and SOX compliance guidelines
• Utilize tools like Grafana and ElasticSearch to establish KPIs that translate technical performance into tangible business growth
• Implement AI-driven anomaly detection to proactively identify billing errors and prevent revenue leakage across all platforms

Skills, Experience and Requirements
Core Skills and Competencies (What you'll bring)

• Deep expertise in Billing Support Systems (BSS) and Operations Support Systems (OSS), including large-scale platform conversions and data migrations
• Mastery in establishing IT organizations focused on high-availability infrastructure (99.9% uptime) and incident management
• Advanced proficiency in ITIL frameworks to standardize triage paths, ticketing systems, and automated resolution protocols
• Exceptional problem-solving abilities and the capacity to provide clear technical documentation and training to stakeholders
• AI Literacy and the ability to apply machine learning concepts to optimize billing operations and operational workflows
• Critical experience leading software engineering teams and managing significant headcounts in a formal management capacity

Minimum Requirements

• Bachelor's Degree in Business, Information Technology, Computer Science, or a related field
• 10+ years of professional software engineering experience
• Critical experience in software engineering or systems leadership, with at least 4+ years in a formal engineering management role overseeing 10+ direct reports
• Expert-level knowledge of BSS/OSS architectures
• Proficiency in data visualization and logging tools (Grafana, ElasticSearch)
• Advanced understanding of operational frameworks (ITIL)

Visa sponsorship not available for this role
Salary Ranges
Compensation: $127,050.00/Year - $181,500.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )