Senior Manager/ Associate Director, Agency Training and Development

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Manager, Agency Training & Development with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

• Closely partnership with senior agency leaders, field management, internal and external business partners

• Drive company initiatives and results through agency manager training, district development programs, promotion projects, and custom made projects.

• Proactively develop communications with stakeholders to translate learning needs into objectives, contents, learning activities and designs of training programs

• Monitor, implement and maintain high training effectiveness to meet with stakeholders’ expectations

• Initiate training plans and follow through the execution based on business needs

• Ensure learning sustainability, help teams and individuals apply learning after training is delivered

• Constantly and proactively participate in and contribute to management issues including training strategy, people development and resources planning that meet our priorities

• Formulate and lead agency district development programs with the objectives to drive sales and grow the agency force

• Work closely to the team head to manage the team operation including but not limited to budgeting planning, training plans, manpower allocation, reporting and administration 

• Assist team head to plan, organize & direct resources to implement & formulate training strategies to address company’s and agencies’ short-term to long-term business goals 

• Develop digital tools and solutions to leverage training effectiveness in agency manager training programs, district development projects and other ad hoc tasks

Required Qualifications:

• University graduate with training and insurance professional qualifications

• Minimum 10 years of relevant experience

• Insurance sales experience preferable

• Solid experience in Agency Manager Training and development

• Good training sense and techniques in terms of course development, design and evaluation

• Ambitious on training and development

• Willingness on new initiatives

• Work Independently to handle training projects / tasks

• Strong business and market sense

• Willing to adopt changes

• Good presentation, facilitation and interpersonal skills

• Effective time management, negotiation and influencing skills

• Good analytical skills, strategic mindset, attentive to details, problem solving, as well as communication skills

• Mature, self-driven with strong sense of responsibility and positive working attitude

• Experience in Mainland China is preferred

• Proficient in written and spoken English and Chinese

• Fluent in speaking Putonghua is an advantage

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.