Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.
How will you make an impact in this role?
The Senior Manager, Amex Ads Product role sits within the Digital Advertising team and reports to the Director, Amex Ads Product. This individual will support the growth of Amex’s digital advertising network, which is focused on introducing new channels for advertisers to engage Amex’s customers across our digital platforms (e.g., Amex Travel, Resy, Amex App).
This individual will own the product roadmap of several digital capabilities and offerings (e.g., ad serving, order management, ad placements/formats) that will power Amex’s new suite of advertising products. This individual will be responsible for the design, development, and deployment of these new capabilities, in partnership with a team of engineering resources. As necessary, this individual will lead assessments of external tech solutions to fill internal capability gaps. Finally, this individual will be responsible for establishing robust compliance / risk guardrails.
Responsibilities
Key Responsibilities
- Own the product roadmap for Amex’s new advertising systems (e.g., ad serving, order management, self-service), to support rapid growth for the business, ensuring alignment with strategic priorities of the Digital Advertising team.
- Identify, design, and launch new advertising placements and formats, including display, native, sponsored listings, and email.
- Lead the development and deployment of these new ad capabilities, collaborating across numerous platforms (e.g., Amex Travel, Resy, Amex App) and functional teams (e.g., product, technology, marketing, control management, legal).
- Translate business requirements into actionable tech specifications (e.g., features, user stories) for engineering teams.
- Closely track delivery of each capability, prioritize engineering effort (when necessary), and manage an active backlog.
- Lead regular standups with tech owners to ensure timely delivery of capabilities as well as tech leadership updates to highlight progress and potential blockers.
- Help resolve tech issues that arise and proactively identify opportunities to automate processes.
- Spearhead assessments of external tech solutions to fill internal capability gaps and own the end-to-end third-party lifecycle management (TLM) associated with these new vendors.
- Enact comprehensive compliance / risk processes & controls and lead the New Product Approval (NPA) process when launching new capabilities.
Minimum Qualifications
- Bachelor’s Degree
- 4+ years of product development, product management, and/or strategy experience
- Exceptional problem-solving skills with an ability to understand complex technical systems, identify issues, and develop effective solutions.
- Strategic mindset with a proven ability to work in white space and ambiguity, identifying new growth opportunities and defining a clear execution plan.
- Self-starter with experience leading complex projects end-to-end.
- Strong detail orientation and highly organized.
- Excellent communication and presentation skills with proficiency in Microsoft Powerpoint.
- Strong collaboration and relationship management skills with ability to engage, align, and inspire internal and external partners.
- Customer-centric mindset with strong business acumen, ensuring scalable monetization and performant advertising, while upholding a superior customer experience.
- Strong analytical skills and comfort with ads experimentation with proficiency in Microsoft Excel.
Preferred Qualifications
- Expertise in the advertising industry and/or Commerce Media Networks, with hands-on experience owning and delivering product strategy for ads, marketplaces, and/or multi-sided platforms.
- Proven ability to develop and execute against a product vision, strategy, and prioritized backlog.
- Technical understanding of the product development process.
- Experience managing digital ad products, leading technology scrum teams (in an agile environment), including software developers, engineers, and architects.
- Experience translating business requirements into actionable tech specifications (e.g., features, user stories) and ensuring technology deliverables are built with high quality.
- Experience interfacing with product owners and technology teams at American Express, with an ability to influence without authority to achieve business goals.
- Experience with backlog management software (JIRA).
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Bachelor's Degree
- 4+ years of product development, product management, and/or strategy experience
- Exceptional problem-solving skills and ability to understand complex technical systems
- Strategic mindset and ability to identify growth opportunities and define execution plans
- Experience leading complex projects end-to-end
- Strong detail orientation and organizational skills
- Excellent communication and presentation skills
- Proficiency in Microsoft PowerPoint
- Strong collaboration and relationship management skills
- Customer-centric mindset and strong business acumen
- Strong analytical skills and comfort with advertising experimentation
- Proficiency in Microsoft Excel
- Expertise in advertising and/or Commerce Media Networks
- Experience owning product strategy for advertising, marketplaces, and/or multi-sided platforms
- Experience developing and executing product vision, strategy, and prioritized backlogs
- Technical understanding of the product development process
- Experience managing digital advertising products and technology scrum teams in an agile environment
- Experience translating business requirements into technical specifications and ensuring quality technology delivery
- Experience interfacing with American Express product owners and technology teams
- Experience with JIRA
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Fair & Transparent Compensation — Pay is considered generally solid for many, with frequent mentions of good compensation alongside strong benefits. Overall sentiment points to many employees feeling adequately paid even if it is not viewed as top-of-market.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
