Senior Manager Agency Operations

We’re excited you’re considering joining a great place to work! 

Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.

About this PositionThe Senior Manager Agency Operations provides leadership to agency operations and the safety group programs to support distribution, business development, and underwriting strategic goals. This includes coordination with business leaders on developing agency operations strategies, oversight of agency commissions and incentive programs, agency management data, agent recruiting, contracting, and performance management. You will be responsible for relationships with agency partners and important strategic insurance industry partners and trade associations.

Responsibilities & QualificationsIn this role you will:Provide Agency Operations and Business Development:

• Develop agency operational strategies informed by marketplace analysis, agent feedback, and industry data.

• Develop relationships with agents and top-tier agencies through direct engagement, events, and professional organizations.

• Be a primary contact for resolving agent-company concerns and identifying systemic issues.

• Design scalable sales management frameworks and lead business development strategy across regional teams.

• Influence, coach, and provide developmental support to Territory Managers.

• Collaborate to develop and deliver sales training programs aligned with our goals.

Provide Compensation and Program Oversight:

• Recommend and manage agency incentive programs and commission structures to guide performance outcomes.

• Approve agent commission levels and ensure accurate payment processing.

• Oversee the Safety Group Program, including goal-setting, compliance coordination with Underwriting, Actuarial, and Legal, and contract and dividend administration.

• Monitor Safety Group performance through KPI analysis, including retention ratios, hit ratios, and outlier reporting.

Required qualifications:

• Bachelor's degree or equivalent education, training, or experience.

• At least seven years of progressive experience in insurance operations, distribution management, or sales strategy development, with demonstrated growth in scope and responsibility or equivalent education, training, or experience.

• Experience in agency management, sales performance management, or business development.

• Demonstrated ability to lead through influence in a matrix or dotted-line environment, building credibility across functions or with external partners without direct authority.

• Strong analytical skills with the ability to interpret production data, identify trends, and translate insights into applicable management decisions.

• Proficient in PowerPoint and Excel; comfortable working with CRM platforms and performance reporting tools (e.g., Tableau or equivalent).

• Proven ability to communicate professionally and effectively — in writing and verbally — across all organizational levels, including senior and executive leadership.

Preferred qualifications:

• At least three years of direct people management experience, with a track record of developing talent, managing performance, and building high-functioning teams.

• Insurance industry experience, with working knowledge of workers' compensation, agency distribution models, or commercial lines operations.

• Experience managing agency compensation programs, tiering/scoring frameworks, or producer incentive structures.

• Familiarity with sales process improvement methodologies and the ability to design and implement scalable operational workflows.

• Experience with affinity group programs.

• Proven track record of cross-functional collaboration with underwriting, field operations, or distribution leadership.

Texas Mutual Pay Transparency

The base pay range is based on the market evaluation of the job and may include pay for multiple levels. Individual base pay within the range is determined by a variety of factors, including experience, performance, education, and demonstration of skills and competencies required for each role. Your recruiter can discuss the full value of our total compensation package with you, including our generous bonus plans and flex-hybrid work model.

Base Pay Range: $136,408.00 - $168,504.00 Per Year

Flex-Hybrid Work Environment:

Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.

Our Benefits:

• Annual performance bonus and merit-based pay increase

• Lifestyle Savings Account ($1,000 per year)

• Automatic 4% employer contribution to retirement plan

• 401k plan with 100% employer match up to 6%

• Student loan repayment matching in 401k plan

• Three weeks’ time off for vacation

• Nine paid holidays and two personal days each year

• Day one health, Rx, vision and dental insurance

• Life and disability insurance

• Flexible spending account

• Pet insurance and pet Rx discounts

• Free on-site gym, fitness classes, and health and wellness resources

• Free identity theft protection

• Free student loan repayment and refinancing consultation

• Professional development and tuition reimbursement

• Employee referral bonus

• Free onsite snacks