Key Responsibilities
- Lead and manage end-to-end O2C operations supporting multiple GM regions and business units.
- Drive service delivery excellence while meeting contractual SLAs, KPIs, and productivity targets.
- Monitor operational performance through dashboards, analytics, and governance reviews.
- Act as the primary escalation point for senior GM stakeholders and internal leadership.
- Build strong partnerships with Finance Controllers, Regional Finance Teams, Country CFOs, Treasury, Sales Operations, and Customer Service teams.
- Lead monthly and quarterly business reviews with GM leadership.
- Provide strategic recommendations to improve cash flow, collections effectiveness, and customer experience.
- Drive reduction in Accounts Receivable aging and Days Sales Outstanding (DSO).
- Develop collection strategies to maximize cash recovery and improve working capital.
- Monitor high-risk customer accounts and support proactive resolution plans.
- Ensure adherence to SOX controls, audit requirements, financial policies, and regulatory standards.
- Manage critical financial controls related to cash application, credit approvals, collections, and customer account maintenance.
- Drive governance and compliance across all O2C processes.
- Lead a large team of managers, team leaders, and analysts across multiple functions and geographies.
- Build a high-performance culture focused on accountability, engagement, and continuous improvement.
- Identify automation opportunities using RPA, AI, workflow tools, and analytics platforms.
- Lead Lean Six Sigma and process optimization initiatives.
- Support migration, stabilization, and transformation of new business transitions.
- Drive standardization and best-practice implementation across regions.
- Present operational and financial performance metrics to executive leadership.
- Develop business cases for process improvements and transformation investments.
Experience
- 15+ - 18+ years of experience in Finance & Accounting Shared Services/BPO environments.
- Minimum 5+ years of leadership experience managing large O2C operations.
- Experience supporting global clients, preferably within automotive or manufacturing
- Proven experience managing teams of 100–150+ FTEs.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- 15+ years experience in Finance & Accounting Shared Services/BPO environments
- Minimum 5+ years leadership experience managing large O2C operations
- Proven experience managing teams of 100-150+ FTEs
- Experience supporting global clients (preferably automotive or manufacturing)
- Deep knowledge of O2C processes: AR, collections, cash application, credit approvals
- Experience with SOX controls, audit requirements, financial policies and regulatory standards
- Experience identifying and implementing automation (RPA, AI, workflow tools) and analytics solutions
- Experience leading Lean Six Sigma and process optimization initiatives
- Ability to build cross-functional partnerships and present operational/financial metrics to executive leadership
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
-
Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
-
Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
-
Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
