Job Responsibilities:
Assists in performing general administration and advisory services and/or functions, to include: relocation requests, human resources services, facilities management, process improvement, change management, and space/logistics, safety/security.
Prepare HR packages for review and submission.
Assist with planning, execution, and monitoring activities to ensure alignment with strategic objectives.
Identify opportunities to automate manual processes using modern tools, platforms, and data solutions.
Collaborate with cross-functional teams to design and implement automation solutions that improve efficiency.
Lead or support pilot initiatives to test new technologies, methodologies, or tools that enhance performance.
Analyze existing workflows, business processes, and operational procedures to identify inefficiencies or redundancies.
Develop and implement process improvement initiatives that enhance productivity, quality, and program outcomes.
Apply continuous improvement methodologies to streamline operations
Document improved processes, develop standard operating procedures (SOPs), and support change management efforts.
Facilitate meetings, working groups, and workshops focused on process improvement and innovation initiatives.
Required Qualifications:
Bachelor’s degree in Business Administration, Public Administration, or related field. An additional 4 years of related experience can be substituted
7+ years of experience in program analysis, program management support, or operational analysis
Experience supporting complex programs within government or large organizational environments
Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
Experience identifying and implementing automation or process improvement initiatives.
Advanced proficiency with Microsoft Office tools (Excel, PowerPoint, SharePoint) and data visualization tools.
Excellent written and verbal communication skills.
Skills Required
- Bachelor's degree in Business Administration, Public Administration, or related field (or additional 4 years related experience in lieu of degree)
- 7+ years of experience in program analysis, program management support, or operational analysis
- Experience supporting complex programs within government or large organizational environments
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights
- Experience identifying and implementing automation or process improvement initiatives
- Advanced proficiency with Microsoft Office tools (Excel, PowerPoint, SharePoint) and data visualization tools
- Excellent written and verbal communication skills
What We Do
mPower, Inc. (mPower Software Services) is a technology services and staffing firm that provides customized IT solutions and application development. The company specializes in connecting IT professionals with the technology needs of employers and serves a diverse client base, ranging from Fortune 500 leaders to the U.S. government, notably securing prime contracts with the Federal Aviation Administration to provide comprehensive technical support services.
