Senior Managed Services Engineer

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin

About your new role:

Your role as a Senior Managed Services Engineer involves designing, implementing, and managing enterprise network and SASE (Secure Access Service Edge) solutions using industry-leading technologies. You'll work extensively with SASE platforms, SD-WAN solutions, and unified communications systems to deliver exceptional managed services to our clients. As a senior team member, you'll mentor and assist other managed services engineers, lead complex network transformation projects, and serve as a technical escalation point for our dedicated POD support teams.

This is a Full-Time, 100% Remote opportunity. 

Key Responsibilities:

• Lead SD-WAN design and architecture for enterprise clients, creating scalable and resilient network solutions
• Design, implement, and manage SASE solutions using Cato Networks, Fortinet, Versa Networks, and Cisco Meraki platforms
• Deploy and manage Cato SASE Cloud Platform for secure global networking and Zero Trust Network Access
• Configure and optimize Fortinet Secure SD-WAN and SASE solutions including FortiGate firewalls and FortiSASE
• Implement Versa SASE Platform combining SD-WAN, security, and cloud access capabilities
• Deploy and manage Cisco Meraki cloud-managed SASE solutions including MX security appliances with integrated SD-WAN
• Design secure remote access solutions using SASE architecture for distributed workforces
• Mentor and provide technical guidance to managed services engineers, sharing best practices and expertise
• Integrate UCaaS solutions including MetaSwitch platforms with enterprise networks
• Implement Zero Trust security models across SASE deployments
• Develop and maintain network automation scripts and procedures
• Provide advanced engineering support and serve as technical escalation point
• Create detailed technical documentation, runbooks, and training materials
• Collaborate with Command|POD teams to ensure 100% uptime SLA compliance
• Perform network assessments and develop cloud-first transformation strategies
• Lead network transformation projects from legacy architectures to SASE/SD-WAN solutions
• Takes on additional responsibilities and projects as needed to support the success of the team and organization

What you'll need for success:

• 7-10 years of enterprise network engineering experience in managed services environments
• Strong SD-WAN design and architecture experience with proven track record of successful enterprise deployments
• Expert-level knowledge of SASE and SD-WAN technologies, specifically:
• • Cato Networks SASE Cloud Platform
  • Fortinet FortiGate, FortiManager, and FortiSASE
  • Versa Networks Unified SASE Platform
  • Cisco Meraki full stack (MX, MS, MR) with SD-WAN
• Deep understanding of SASE architecture including ZTNA, CASB, SWG, and FWaaS
• Strong experience with network security including NGFW, IPS/IDS, and Zero Trust architectures
• Proficiency in routing protocols (BGP, OSPF, EIGRP) and switching technologies
• Experience with cloud networking (AWS, Azure, GCP) and multi-cloud connectivity
• Experience with UCaaS platforms, particularly MetaSwitch
• Proven ability to mentor and develop technical skills in other engineers
• Solid understanding of QoS, traffic shaping, and WAN optimization
• Automation skills using Python, Ansible, or similar tools
• Experience with RESTful APIs and network programmability
• Strong troubleshooting skills with packet capture and analysis tools
• Relevant certifications highly desired (CCNP, Fortinet NSE, Cisco Meraki, Versa, Cato)
• Excellent communication skills and ability to interface directly with clients
• Experience working in MSP/managed services environments
• Ability to work independently in a remote environment with minimal supervision

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Apply now and be the architect of your career as well as our clients' success.

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off  
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.