Provide deep, customer-facing technical expertise for Dynatrace Mainframe environments, bridging classic z/OS platforms with modern distributed and cloud-native observability. This role operates at the intersection of Support, Consulting, and Enablement and is intended to reduce dependency on R&D, accelerate customer outcomes, and de-risk high-value enterprise deployments.
This position is not a traditional systems programmer role, but a modern z/OS systems support / diagnostics specialist focused on troubleshooting, customer impact, and cross-platform observability.
Primary Responsibilities
- Act as escalation owner for complex, high-impact mainframe-related customer issues involving Dynatrace for z/OS
- Lead advanced troubleshooting across CICS, IMS, DB2, MQ, z/OS infrastructure, and related middleware
- Perform deep diagnostics using dumps, traces, logs, and runtime artifacts to isolate root cause
- Provide consultative guidance on mainframe architecture, deployment patterns, and performance optimization
- Partner with Product Management and R&D on edge cases, diagnostics, and design feedback
- Support customer-facing workshops, proofs of concept, and enablement sessions requiring mainframe depth
- Mentor and upskill non-mainframe Support Engineers through documentation, walkthroughs, and structured knowledge transfer
Required Technical Qualifications
- Hands-on experience supporting IBM z/OS in production environments
- Strong working knowledge of CICS or IMS (configuration, transactions, regions)
- Proficiency with JCL, ISPF, SDSF, and core z/OS operational tooling
- Working knowledge of DB2 for z/OS, MQ, and one or more of (CTG, SOAP, z/OS Connect)
- Familiarity with RACF/ACF2 security concepts
- Demonstrated ability to capture, interpret, and analyze dumps, traces, and diagnostic artifacts
- Strong diagnostic and problem‑solving skills, with the ability to work through ambiguous, multi-system issues
Preferred / Differentiating Skills
- Background in customer-facing enterprise support, consulting, or escalation roles
- Exposure to distributed systems (Java, .NET, HTTP, cloud platforms) sufficient to communicate and troubleshoot across platform boundaries
- Strong written and verbal communication skills, with the ability to explain complex mainframe concepts to non-mainframe audiences
- Experience acting as a technical bridge between legacy platforms and modern application architectures
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
- A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
Skills Required
- Hands-on experience supporting IBM z/OS in production environments
- Strong working knowledge of CICS or IMS (configuration, transactions, regions)
- Proficiency with JCL, ISPF, SDSF, and core z/OS operational tooling
- Working knowledge of DB2 for z/OS, MQ, and one or more of CTG, SOAP, z/OS Connect
- Familiarity with RACF or ACF2 security concepts
- Demonstrated ability to capture, interpret, and analyze dumps, traces, and diagnostic artifacts
- Strong diagnostic and problem-solving skills, able to work through ambiguous multi-system issues
- Background in customer-facing enterprise support, consulting, or escalation roles
- Exposure to distributed systems (Java, .NET, HTTP, cloud platforms) to communicate across platform boundaries
- Strong written and verbal communication skills to explain complex mainframe concepts to non-mainframe audiences
- Experience acting as a technical bridge between legacy platforms and modern application architectures
What the Team is Saying
Dynatrace Compensation & Benefits Highlights
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Healthcare Strength — Health insurance options, including BCBS PPO/HDHP plans and a Kaiser HMO in California, are described as solid, and company materials note it pays all or part of certain health, life, and disability premiums. Feedback suggests healthcare is a relative strength of the package.
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Leave & Time Off Breadth — U.S. employees have unlimited PTO alongside four company-wide paid Wellness Days, with flexibility and recharge time highlighted. Feedback suggests time off and wellness days are distinctive benefits.
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Retirement Support — Eligible U.S. employees are offered a company‑matched 401(k), and filings confirm the program’s availability. Feedback suggests retirement support is a meaningful component of total rewards.
Dynatrace Insights
What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
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Dynatrace Teams
Dynatrace Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
