RESPONSIBILITIES
- Develop and implement production-ready AI agents that support core healthcare workflows, such as booking appointments, managing follow-up care, and assisting with patient account access.
- Create structured conversation flows using real patient data to support meaningful, context-aware interactions.
- Collaborate with colleagues from Engineering Foundations, Product, Design, and other Engineering teams to identify high-impact use cases and shape the development of AI agents.
- Contribute to the full development lifecycle: from data collection and testing ideas to building prototypes, sharing demos, and releasing features into production.
- Apply NLP and LLM-based techniques to build components such as sentiment analysis tools, real-time conversation insights, and behavior tuning systems.
- Design quality assurance tools to help monitor and improve the consistency and performance of AI-powered conversations.
- Work within a modern machine learning operations (MLOps) environment that supports scalability and reliability.
- Support predictive analytics features, such as patient no-show prediction and sentiment dashboards, to drive better patient experiences.
- Clearly communicate machine learning concepts and project updates to both technical and non-technical team members.
- Take ownership of tasks, contribute to team progress, and deliver high-quality work in a collaborative and fast-paced setting.
REQUIREMENTS
- Bachelor’s degree in a STEM discipline or equivalent practical experience. A Master’s or PhD may be considered in place of some industry experience.
- Minimum of 5 years of professional experience in applied machine learning or AI engineering. Candidates with advanced degrees may qualify with fewer years of experience.
- Demonstrated success deploying machine learning models into production environments—not limited to research or proof-of-concept projects.
- Proficiency in Python or TypeScript, with strong working knowledge of SQL for managing and analyzing large datasets.
- Hands-on experience with large language models (LLMs) and natural language processing (NLP) tools or libraries (e.g., TensorFlow, Hugging Face, LangChain).
- Experience working with cloud-based infrastructure, ideally Amazon Web Services (AWS).
- Familiarity with MLOps practices and tools, such as workflow orchestration using Airflow, Dagster, or similar platforms.
- Excellent collaboration and communication skills; comfortable working closely with cross-functional teams including product managers, designers, and engineers.
BONUS
- Experience developing consumer-facing AI agents, particularly within regulated industries such as healthcare or finance.
- Background in real-time analytics or large-scale data processing.
- Familiarity with Snowflake or other modern data warehouse platforms.
Top Skills
What We Do
Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.
For more information, visit www.artera.io.
Why Work With Us
At Artera, you’ll work alongside a team of talented, hard-working people who are driven to improve healthcare. You will be challenged with complex projects and meaningful work – making your success at Artera all the more meaningful.
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Artera Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Santa Barbara HQ, Philadelphia and Budapest offices are currently hybrid. We also hire in LA-area, SF/Bay Area, Boston, Chicago, Denver, Seattle and Kansas City areas. We do not currently have offices there, but are looking to that in the future