Marchay is an exclusive membership-based luxury travel service that caters to some of the world's most sophisticated travelers. With a curated network of private homes, villas, and luxury hotels worldwide, Marchay offers unparalleled personalized service and exceptional travel experiences.
We are seeking a Senior Luxury Travel Advisor to lead and inspire a team of travel professionals dedicated to delivering bespoke travel planning and execution for our discerning members.
Please note that this is a remote position
Key Responsibilities:
- Lead and manage a team of Luxury Travel Advisors, fostering collaboration and excellence in client service.
- Maintain close relationships with high-net-worth members to understand their travel preferences and deliver personalized travel solutions.
- Oversee and contribute to the development of highly detailed, customized travel itineraries involving luxury accommodations, private villas, premium air travel, and exclusive experiences.
- Coordinate with global suppliers including hotels, destination management companies (DMCs), villa agencies, and local concierges to ensure flawless trip execution.
- Drive continuous improvement initiatives to enhance member experience and operational efficiency.
- Provide mentorship, training, and guidance to team members to develop their skills and industry knowledge.
- Stay up-to-date with emerging luxury travel trends, new destinations, and industry advancements.
- Manage multiple complex trips simultaneously with meticulous attention to detail.
Requirements
- Minimum of 5 years of experience in luxury travel advisory.
- Deep knowledge of luxury travel products, services, and suppliers globally.
- Exceptional client relationship management skills and experience managing relationships in a personalized service environment.
- Proficiency with CRM systems, booking platforms, and travel technology tools.
- Experience handling ultra-high-net-worth travelers, VIP family travel, and bespoke multi-stop international itineraries.
- Availability during Eastern Time business hours.
- Availability for 9 weekend watches per year.
- 1-2 years of leadership experience preferred.
- Experience with Sabre GDS, Salesforce CRM, or similar travel-industry tools is a plus.
Benefits
- Comprehensive Benefits: Fully covered medical, dental, and vision insurance
- 401(k) Plan: Access to our retirement savings program
- Generous Time Off: Ample PTO plus company holidays to recharge and reset
- Flexibility: Remote work environment with the ability to manage your schedule effectively
Official communication regarding this position and other employment opportunities at Marchay will only be sent via Workable or from the marchay.com domain. Please be cautious of spam.
Skills Required
- Remote, based in North America and willing to work Eastern Time Zone hours
- Bachelor's degree
- Minimum 4+ years in luxury travel planning with experience managing clients and teams
- Ability to handle 50-60 trips concurrently and prioritize effectively
- Experience with Sabre GDS
- Experience with Axus itinerary-building
- Experience using Salesforce as a CRM
- Deep luxury travel product knowledge and excellent taste
- Proven mentorship and team leadership experience
- Strong crisis management and escalation resolution skills
- Resourcefulness, proactivity, and creative problem-solving
What We Do
Marchay is a curated, membership-based luxury travel club and community that provides highly personalized, expert travel advice and execution. Operating on a fiduciary model, it serves sophisticated individuals and families by offering bespoke trip planning, access to exclusive travel resources, and proactive management of travel experiences. The company aims to provide a trusted, unbiased advisory relationship to meet the high-end travel demands of its members.
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