Marchay is an exclusive membership-based luxury travel service that caters to some of the world's most sophisticated travelers. With a curated network of private homes, villas, and luxury hotels worldwide, Marchay offers unparalleled personalized service and exceptional travel experiences.
We are seeking a Senior Luxury Travel Advisor to lead and inspire a team of travel professionals dedicated to delivering bespoke travel planning and execution for our discerning members. This role requires deep industry knowledge, strong leadership skills, and a passion for crafting unique, high-end travel itineraries.
Key Responsibilities:
- Lead and manage a team of Luxury Travel Advisors, fostering collaboration and excellence in client service.
- Maintain close relationships with high-net-worth members to understand their travel preferences and deliver personalized travel solutions.
- Oversee and contribute to the development of highly detailed, customized travel itineraries involving luxury accommodations, private villas, premium air travel, and exclusive experiences.
- Coordinate with global suppliers including hotels, destination management companies (DMCs), villa agencies, and local concierges to ensure flawless trip execution.
- Drive continuous improvement initiatives to enhance member experience and operational efficiency.
- Provide mentorship, training, and guidance to team members to develop their skills and industry knowledge.
- Stay up-to-date with emerging luxury travel trends, new destinations, and industry advancements.
- Manage multiple complex trips simultaneously with meticulous attention to detail.
Requirements
- Minimum of 5 years experience in luxury travel advisory, with proven leadership experience preferred.
- Deep knowledge of luxury travel products, services, and suppliers globally.
- Exceptional client relationship management skills and a strong commitment to delivering personalized service.
- Excellent organizational, communication, and negotiation skills.
- Proficiency with CRM systems, booking platforms, and travel technology tools.
- Ability to multitask and manage competing priorities efficiently in a fast-paced environment.
- Based in North America and able to work Eastern Time Zone hours.
- Experience with Sabre GDS, Salesforce CRM, or similar tools is a plus.
- Demonstrated ability to lead and motivate a team towards high performance and excellent client outcomes.
Benefits
- Competitive Compensation: Annual salary with a performance-based, discretionary bonus
- Comprehensive Benefits: Fully covered medical, dental, and vision insurance
- 401(k) Plan: Access to our retirement savings program
- Generous Time Off: Ample PTO plus company holidays to recharge and reset
- Career Growth: Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
- Flexibility: Remote work environment with the ability to manage your schedule effectively
- Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground.
Skills Required
- Remote, based in North America and willing to work Eastern Time Zone hours
- Bachelor's degree
- Minimum 4+ years in luxury travel planning with experience managing clients and teams
- Ability to handle 50-60 trips concurrently and prioritize effectively
- Experience with Sabre GDS
- Experience with Axus itinerary-building
- Experience using Salesforce as a CRM
- Deep luxury travel product knowledge and excellent taste
- Proven mentorship and team leadership experience
- Strong crisis management and escalation resolution skills
- Resourcefulness, proactivity, and creative problem-solving
What We Do
Marchay is a curated, membership-based luxury travel club and community that provides highly personalized, expert travel advice and execution. Operating on a fiduciary model, it serves sophisticated individuals and families by offering bespoke trip planning, access to exclusive travel resources, and proactive management of travel experiences. The company aims to provide a trusted, unbiased advisory relationship to meet the high-end travel demands of its members.
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