Jobs at Marchay

Lead a team of Travel Advisors to manage high-touch client relationships and execute complex luxury itineraries. Oversee bookings, supplier partnerships, crisis resolution, mentorship, and continuous improvement of service and processes.

Provide strategic coverage for high-net-worth members by designing bespoke itineraries, coordinating luxury accommodations and transport, managing multiple concurrent trips, serving as primary contact during planning and execution, and collaborating with senior advisors to enhance member travel experiences.

Plan, book, and manage bespoke luxury travel itineraries for members—from consultation and destination research to bookings and post-trip follow-up—maintaining CRM records, collaborating with suppliers and teammates, and delivering high-touch client service for multiple simultaneous trips.

Research and curate bespoke luxury travel experiences for members: develop customized itineraries, coordinate bookings and logistics with global suppliers, manage client relationships throughout the trip lifecycle, maintain CRM records, and stay current on luxury travel trends while managing multiple trips simultaneously.

Lead Marchay's Service organization to deliver exceptional, high-touch luxury member experiences through strategic leadership, operational execution, KPI-driven performance management, escalation handling, retention strategies, partner relationships, and cross-functional collaboration to scale the service team.