Senior Logistics Specialist (49869)

One Fine Family is built on a simple belief - everyone deserves great chicken at a great price. Proudly based in Baltimore for more than 60 years, we’ve grown into a family of brands united by that purpose. One Fine Chicken delivers “Better Chicken for Everyone” with premium quality at an incredible value. Easy Street brings bold, globally inspired flavors to everyday meals, capturing the vibrant spirit of street food culture. Holly Poultry, our food service brand, has earned the trust of some of the nation’s most beloved restaurants, including Raising Cane’s, Hattie B’s, Royal Farms, and Nando’s, by providing fresh, high-quality poultry with unmatched confidence and reliability. Rooted in community and driven by purpose, One Fine Family proudly gives back, donating more than 300,000 pounds of chicken each year to local food banks and charities--because better chicken should make life better for everyone.

Join us and be a part of something bigger.  At One Fine Family, we are united by purpose, fueled by passion, and committed to making a difference. Together, we’re shaping the future of food - one plate, one person, and One Fine Family at a time

BE PART OF OUR TOMORROW!

We are currently hiring for: Senior Logistics Specialist

The Senior Logistics Specialist is responsible for coordinating and managing outbound transportation activities for the Retail Campus to ensure customer orders are delivered on time, in full, and in compliance with food safety and quality standards. This role partners closely with Operations, Warehouse, Customer Service, Sales, and Quality Assurance to maximize fill rates, maintain cold chain integrity, and ensure carrier performance meets customer expectations.

The Senior Logistics Specialist balances transportation costs with service, reliability, product quality, and customer satisfaction. This position plays a critical role in reducing load rejections, improving delivery performance, maintaining strong relationships with transportation providers, and supporting overall customer service goals.

Overall Objective: Ensure customer orders are delivered safely, on time, in full, and at the proper temperature while balancing transportation cost, service quality, carrier performance, fill rates, and customer satisfaction.

Key Responsibilities:

Transportation Coordination and Order Fulfillment

• Coordinate and schedule outbound shipments to meet customer delivery requirements.
• Secure transportation with approved carriers and brokers based on service, reliability, food safety compliance, delivery performance, and cost.
• Monitor shipment schedules and carrier performance to ensure on-time pickups and deliveries.
• Schedule and manage delivery appointments as required by customers and distribution centers.
• Track shipments and proactively communicate delays, service disruptions, and transportation issues to internal stakeholders.
• Ensure transportation capacity is available to meet customer demand and business needs.
• Work closely with Operations and Warehouse teams to maximize customer fill rates and address potential product shortages.
• Collaborate with Customer Service and Sales to understand customer expectations and delivery requirements.
• Communicate proactively regarding inventory constraints, shipment delays, service issues, and recovery plans.
• Support efforts to improve customer satisfaction through consistent delivery execution and clear communication.

Cold Chain and Quality Management

• Verify carriers meet company food safety, transportation, and customer requirements by using third party systems and industry reporting
• Work with the Operations Team and carriers to ensure refrigerated trailers are pre-cooled and maintained at required temperatures prior to loading.
• Review and monitor temperature tracking documentation and carrier compliance records.
• Partner with Quality Assurance to investigate temperature deviations, rejected loads, claims, and transportation-related food safety concerns.
• Identify trends related to transportation failures and recommend corrective actions.
• Support initiatives to reduce customer rejections and improve transportation quality performance.

Carrier Management

• Develop and maintain relationships with reliable, high-performing transportation providers.
• Evaluate carriers based on service performance, communication, safety, temperature compliance, claims history, and customer feedback.
• Maintain an approved carrier network that supports operational, customer service, and food safety objectives.
• Negotiate transportation rates while ensuring quality and service expectations are met.
• Monitor carrier scorecards and recommend corrective actions when performance standards are not achieved.

Reporting and Continuous Improvement

• Maintain accurate records of shipments, carrier performance, freight costs, claims, load rejections, temperature incidents, fill rate issues, and delivery concerns.
• Identify opportunities to improve transportation efficiency, service levels, customer satisfaction, fill rates, and product protection.
• Track and report key transportation, service, quality, and fulfillment metrics.
• Analyze transportation performance and identify opportunities for improvement.
• Prepare reports and recommendations for management as needed.
• Support implementation of transportation procedures, carrier standards, and other logistics related best practices.

Qualifications:

• Associate's or Bachelor's degree in Supply Chain, Logistics, Business, or related field preferred.
• Minimum of three years of experience in retail transportation, logistics, supply chain, distribution, or customer fulfillment.
• Experience within food manufacturing, food distribution, refrigerated transportation, or cold chain logistics preferred.
• Knowledge of temperature-controlled transportation requirements and food safety practices.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Experience with transportation management systems and shipment tracking platforms preferred.
• Candidate must successfully pass post-offer/pre-employment background screen and drug screen, as required by company policy.

Key Competencies and Performance Measures

Key Competencies

Key Performance Indicators

Transportation Planning and Coordination

On-Time Delivery Performance

Carrier Management

On-Time In-Full Performance

Customer Service and Relationship Management

Customer Fill Rate

Order Fulfillment

Load Rejection Rate

Cold Chain Compliance

Temperature-Related Incident Rate

Food Safety Awareness

Freight Claims

Cost Management

Carrier Service Performance

Problem Solving and Attention to Detail

Transportation Cost Management

Cross-Functional Collaboration

Customer Satisfaction Metrics

Data Analysis and Reporting

Continuous Improvement Results

Physical Requirements and Work Environment

• Ability to work in an office environment with frequent communication via phone and email.
• Ability to sit, stand, and use computer equipment for extended periods.
• Regular visits to warehouse and shipping areas are required and will include walking through operational areas as needed to monitor shipments, loading activity, carrier performance, and service issues.
• Ability to work in a cold, refrigerated environment.
• Fast-paced, operations-driven environment requiring the ability to respond quickly to changing business priorities.
• May require early mornings, evenings, weekends, or extended hours based on operational requirements.

Holly Poultry, Inc. and its subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status