The Senior Logistics Representative is responsible for leading the management of customer supply chain information and data within C.H. Robinson’s Transportation Management System. This role involves acting as a primary liaison between customers and internal teams to ensure seamless information flow and efficient transportation arrangements. The Senior Logistics Representative is expected to oversee and enhance existing processes, serve as a resource for junior team members, and drive improvements that align with C.H. Robinson’s project-based delivery model.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Ensure Transportation arrangements are made for shipments by the following:
Monitoring and optimizing customer load boards and information flow in the Transportation Management System
Overseeing the maintenance and organization of team mailboxes
Managing exceptions and providing knowledge-based solutions to predefined processes
Serve as a resource and support system for peers
Document, organize, and continuously improve standard operating processes
Identify and implement process improvements and cost-saving initiatives using CHR’s project-based delivery model
Develop and update comprehensive operational metrics
Act as the primary point of contact for assigned customers, fostering and maintaining strong relationships
Collaborate with internal service teams to meet team and customer goals
Facilitate proactive customer communications, including calls and updates, to address and anticipate customer needs
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
High School Diploma and/or GED
Schedule availability: 8:00 am - 5:00 pm / 9:00 am - 6:00 pm (to align with 9-6 US Central)
Minimum 4 years of experience in Supply Chain, Transportation, and/or Logistics
Minimum 2 years of prior experience working with and troubleshooting information systems
Ability to work flexible schedule on occasion, including overtime hours when requested
Ability to travel up to 5% (domestic and/or international)
Fluent in English and Spanish
Preferred:
Bachelor’s degree from accredited college or university
Demonstrated high level of proactivity and a strong focus on excellent customer service skills
Proficient in Microsoft Office Suite of programs
Ability to present to a variety of audiences, including some leaders
Excellent written and verbal communication skills
Skill in collecting, interpreting, and responding to customer feedback
Ability to think critically, perform analysis, and solve problems
Ability to work in a team oriented and fast-paced environment
Proven ability to prioritize and manage multiple tasks and projects efficiently
Demonstrated continuous improvement mindset
Highly adaptable to ambiguous and changing environments
Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
Top Skills
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
