C.H. Robinson is looking for a Senior Logistics Representative to join our team in Monterrey. In this role, you’ll directly influence the performance and reliability of our customers’ supply chains, driving measurable impact across one of the most important logistics networks in the region. You will play a key part in strengthening service quality, operational execution, and customer success.
As a Senior Logistics Representative, you will manage daily shipment execution, resolve complex logistics issues, and build strong relationships with customers and carriers. You’ll use your problem‑solving skills to ensure on‑time performance, identify process improvements, and support continuous operational excellence. Your work will help deliver the exceptional service standards that C.H. Robinson is known for globally.
If you’re ready to grow your career with one of the world’s leading logistics companies, apply today — we’d love to connect with you.
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
- Ensure appointments are scheduled for pickup and/or delivery with shippers and receivers utilizing various scheduling methods (phone call, email, customer website)
- Schedule appointments utilizing the expectations and scheduling guideline processes as outlined by each customer
- Serve as a resource and support system for peers
- Document, organize, and continuously improve standard operating processes
- Identify and implement process improvements and cost-saving initiatives using CHR’s project-based delivery model
- Develop and update comprehensive operational metrics
- Act as the primary point of contact for accounting teams, fostering and maintaining strong relationships
- Facilitate proactive communications, including calls and updates, to address and anticipate account needs
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
- Provide timely and professional written and verbal responses to customer requests
- Monitor any team mailboxes
- Resolve simple exceptions to any pre-defined processes
- Run, format, and distribute any reports to the appropriate internal or external parties as required
- Contributing to projects that utilize the enterprise project-based delivery model
QUALIFICATIONS
Required:
- High School Diploma and/or GED
- Minimum 4 years of experience in Supply Chain, Transportation, and/or Logistics
- Minimum 2 years of prior experience working with and troubleshooting information systems
- Ability to work flexible schedule on occasion, including overtime hours when requested
- Fluent in English and Spanish
Preferred:
- Bachelor’s degree from accredited college or university
- Demonstrated high level of proactivity and a strong focus on excellent customer service skills
- Proficient in Microsoft Office Suite of programs
- Ability to present to a variety of audiences, including some leaders
- Excellent written and verbal communication skills
- Ability to think critically, perform analysis, and solve problems
- Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
Top Skills
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
