The Role
The Senior Localization Project Manager will oversee day-to-day projects, ensuring client satisfaction and managing timelines, budgets, and internal deliverables. The individual will maintain effective communication with clients and internal teams, conduct presentations, and manage operational procedures for Language Services. The role demands troubleshooting of technological issues and a focus on quality assurance.
Summary Generated by Built In
JOB QUALIFICATIONS
- 5+ years of experience in handling client Language Services or Creative briefs
- A Bachelor’s degree in related field (i.e. English, Linguistics, International Relations, Marketing, Communications, Business). A combination of education and work experience can be substituted.
- Bilingual a must
- Understand production processes and the essentials of briefs from a Language Services perspective
- Excellent customer service skills
- Excellent written and verbal communication
- Understanding of job-tracking systems
- Be highly organized, detail-oriented, ability to multitask and prioritize workload
- 3+ year experience with project management applications and translation management systems/CAT tools
- Solid understanding of Microsoft Office suite (Word, PPT, Excel)
- Knowledge of invoicing and P&L processes
JOB DUTIES
(* denotes essential function)
- * Day-to-day management of projects/ briefs and campaigns including: setting and managing project timelines, estimating/reconciling, project administration, status reporting, handling client approvals. Determine optimal workflows, develop brand guidelines and set procedures for new accounts.
- *Ensure creative excellence in projects by following set creative procedures including interpretation and consolidation of client briefs, Language Services and Creative Team, briefing copywriters, translators and proofreaders
- *Maintain close contact with Client Services team who are also on the same account
- *Develop an expert-level understanding of job tracking systems
- *Anticipate, identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
- *Escalate team issues to Director as necessary
- *Develop rate cards for clients
- *Accurately quote all jobs and keep the client updated regularly with any additional costs.
- *Manage billing, produce and present financial reports to clients or Language Services Director
- *Synthesize complex briefs and develop efficient project plans
- *Regular review and auditing of processes such as folder structure, compliance with workflows, and reporting back findings to director
- Be commercially aware and highlight any costing errors immediately to the Director.
- Assist in setting up of new Language Services projects, resource planning and client specific procedure
- Ensure Best Practices are followed
- *Responsible for day to day client relationship management.
- *Ensure all client/internal deliverables are met
- *Conduct client presentations, QBRs and pitches. Attend client meetings
- *Investigate issues related to projects, and identify areas to prevent repeat occurrences
- *Conduct follow-ups after delivery of projects and client satisfaction surveys to maintain quality and client relationship
- With Language Services Director, identify potential new business and ways of increasing profitability
- *Be first point of escalation for team members on day-to-day project management questions and issue resolution
- Arrange and oversee inductions for new employees. Plan and execute training schedules.
The Company
What We Do
At Tag, we turn big ideas into high-impact marketing, working with leading brands and agencies to deliver content at speed and scale across channels, cultures and regions.
With intelligent, sustainable and technology-driven solutions at the heart of everything we do, we enable brands to operate more efficiently and effectively to stand out, sell more and waste less.
Every decision at Tag is made in consideration of our clients, our people, our planet, and our communities. With 2,700 experts in 29 countries across the world, our distributed hub model has allowed us to be the always-on, end-to-end production partner of choice for over half a century.
Find out more at tagww.com
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