Senior LMS Administrator

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is one of the largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Role Summary:

As the Senior LMS Administrator, your role is critical to the success of HUB Learning, HUB’s enterprise learning management system. A member of the HR Talent Strategy and Learning Team, the Senior LMS Administrator is responsible for:

• maintaining and optimizing the LMS platform to support development, engagement, retention, and growth opportunities of our employees

• providing quality consulting and advisory services to the business in the administration and management of their learning content and programs.

• performing as a resource to the local LMS Administrators including training support, trouble-shooting and issue resolution.

Responsibilities:

LMS System Administration

• Administer, configure, and maintain HUB’s LMS system (Cornerstone OnDemand) to meet the organization's talent needs.

• Ensure system stability, performance, and security through regular monitoring and maintenance.

• Identifies opportunities and provides recommendations for system optimization and improvement enhancements.

• Manage data integrations between Cornerstone OnDemand and other systems in partnership with HRIS / IT.

• Ensure the accuracy and integrity of employee data within the system.

· Maintains LMS data integrity rules and processes, roles and permissions.

• Helps create, manage and enforce LMS system standards, policies and procedures; ensures compliance with data protection regulations and company policies.

• Generate and analyze reports to provide insights into talent management metrics.

Advisory and Consulting Services

• Provide high quality advisory and consulting services to the organization as defined in the established Service Level Agreements.

• Facilitate incoming learning content administration requests through the established intake process.

• Consult with the business and Learning Leads on LMS functionality/features as they build their learning content.

• Create customized email banner, thumbnails, evaluations within LMS policies as requested, and compliance within HUB Brand Guidelines.

• Administer/upload and manage business area content and programs.

• Provide support to instructor(s) to support high-priority programs where needed. This may include assisting with program management activities when needed.

Support to Local LMS Administrators

• Serve as a primary point of contact for the local LMS Administrators with issue resolution, trouble-shooting an on-demand support in the administration of their own learning programs

• Co-lead the HUB Learning Administrator Community of Practice and LMS Administrator training / upskilling efforts and identification/sharing of best practices.

Requirements:

• Minimum 5 years proven experience as an LMS Administrator, Cornerstone OnDemand System Administrator Certification highly preferred

• Expert-level LMS software application, back-end functionality, plus experience with data feed and third-party integrations.

• Excellent problem-solving skills and attention to detail.

• Effective communication and interpersonal skills.

• Ability and willingness to work independently, with limited supervision.

• Expertise in customer service; skilled at communicating technical information in terms understandable to non-technical end-users

• Skilled at analyzing and troubleshooting software and hardware user problems

• Experienced at training others to use specialized software

• Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $75,000 to $85,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Human Resources

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: Some college (no degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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