Senior Learning Specialist

Reporting to the Senior Manager, Learning & Development, you’ll lead the analysis, design, development, implementation, and evaluation of learning solutions that build capability across the organization.

• Partner with leaders and subject matter experts to diagnose capability needs, separating what learning can solve from what it can’t, and recommend the right mix of interventions.
• Translate business needs into clear learning objectives, connected learning experiences, and practical ways to measure success.
• Design learning experiences and curriculum structures across learning methods (instructor-led, virtual, eLearning, microlearning, video, podcasts, job aids, and performance supports) using instructional design and adult learning principles.
• Build evaluation approaches up front: define success criteria, choose the right measures, and plan how data will be collected so we can show what worked and where to adjust.
• Lead projects end-to-end (scope, timelines, stakeholder updates, documentation, and handoffs) so initiatives land on time and on budget.

• Produce polished, on-brand learning assets (facilitator and participant guides, eLearning modules, videos, infographics, and job aids) that align to accuracy, accessibility, quality, and usability standards.
• Apply your craft across a range of development tools (e.g. Articulate 360, Canva, Adobe Creative Cloud, PowerPoint) and pick the right tool for the job.
• Run a collaborative development and review process with subject matter experts to validate accuracy, quality, and readiness, and with instructional peers to keep quality and consistency high.

Consultation & Vendor Partnership

• Partner with business stakeholders to clarify objectives, work through challenges, weigh options, and co-create recommendations that make sense for their context and ours.
• Solicit and evaluate proposals from external learning providers, manage vendor relationships and delivery quality, and make clear recommendations to L&D and/or business leaders on whether to build internally or buy externally.
• Mentor and share expertise with peers and junior team members.

Delivery, Adoption & Continuous Improvement

• Deliver program content directly, through our internal facilitator network, or through vendors, matching the delivery approach to the audience and intent.
• Develop communication and engagement strategies that drive adoption across Bird’s business divisions, partnering with internal communications and operations as needed.
• Analyze evaluation and program results and turn them into a clear story: what happened, what changed for the business, and what we’ll do differently next.
• Monitor emerging trends, methodologies, and tools in learning, and bring forward informed recommendations for where Bird should invest, experiment, or simplify.

The following five skills sit at the heart of this role. Mastery in all of them isn’t required on day one; however, demonstrated strength in some, and a curiosity and commitment to build skill in them, are required.

• Consultation – You start with curiosity, listening, and thoughtful questions, then partner with stakeholders to clarify objectives, weigh options, and shape recommendations.
• Collaboration — You build trusted working relationships and partner effectively across teams and functions by listening, sharing knowledge openly, inviting input early, and contributing to shared outcomes.
• Learning Solution Design – You diagnose capability needs before you design, translate business needs into clear objectives and coherent learning experiences, and build evaluation in from the start so impact can be measured.
• Learning Content Creation – You produce instructional materials (written, visual, multimedia, and interactive) that are high quality, accurate, accessible, on-brand, and aligned to learning objectives, whether delivered in classroom, virtual, or self-paced formats.
• Learning Enablement – You understand what makes learning reliable at scale (learning architecture, publishing workflows, vendor coordination, data accuracy, accessibility, and privacy controls) and design solutions that work with those realities.