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Job SummaryAt Mountain America, the Sr. Learning Experience Designer is responsible for designing, developing, and evaluating high-impact learning experiences that support business priorities, build capability and improve employee performance. This role brings advanced expertise in instructional design, learning strategy, content development, project management, and learning assessment to create scalable programs and curricula for diverse, cross-functional audiences. The Sr. Learning Experience Designer partners closely with business stakeholders, Learning and Development leaders, program managers, subject matter experts, and other designers to deliver effective, engaging, and measurable learning solutions across the credit union.Job DescriptionTo be effective, an individual must be able to perform each job duty successfully.
Learning Strategy and Needs Analysis
- Lead strategic learning initiatives by consulting with business leaders, stakeholders, and subject matter experts to assess and identify performance gaps, define learning objectives, and design scalable learning solutions that align with business priorities and drive measurable impact.
- Translate complex, ambiguous challenges into actionable insights and learning strategies by connecting data to learning and business outcomes, stakeholder input, and business context to identify root causes and system-level solutions.
Stakeholder Engagement and Influence
- Lead stakeholder engagement by facilitating meetings, influencing decisions, driving alignment, and ensuring proactive follow-through.
- Partner with stakeholders and program managers to clarify expectations, resolve issues, and support successful project outcomes.
- Foster positive team member and stakeholder experiences through responsive, respectful, and solution-focused service.
- Collaborate with facilitators and business partners to support effective delivery, adoption, and reinforcement of learning programs.
- Guide, coach, and peer review other learning designers to strengthen quality, consistency, and team capability.
Instructional Design and Learning Development
- Develop design plans, storyboards, prototypes, and learning assets that translate approved learning strategies into effective, engaging learning experiences.
- Create engaging learning experiences across modalities, including eLearning, instructor-led training, microlearning, video, and performance support tools.
- Aid in developing capability through practice, experimentation, collaboration, and reflection in the flow of work.
- Apply creative, evidence-based design approaches that build capability, improve learner engagement, and strengthen performance outcomes.
Learning Evaluation, Data Analysis, and Continuous Improvement
- Partner with Learning Program Managers to evaluate learning experiences against clear objectives and measurable outcomes by analyzing performance data, learner behavior, feedback, and observed application.
- Synthesize insights into clear reports, visual summaries, and recommendations that improve learning effectiveness, efficiency, and business impact.
- Stay current on learning trends, instructional design practices, technology tools, and emerging approaches to strengthen learning solutions.
Project Management and Execution
- Manage multiple learning projects with a high degree of autonomy, making sound decisions, prioritizing work, and delivering results with minimal oversight.
- Produce high-quality deliverables at scale while maintaining accuracy, clarity, consistency, and audience relevance.
- Maintain organized project documentation, including design plans, storyboards, timelines, decisions, and evaluation data.
Technology, Innovation, and Professional Growth
- Leverage tools such as Storyline, Canva, Adobe Creative Suite, data analytics platforms, and emerging technologies to create dynamic, data-informed learning experiences.
- Pilot AI, gamification, adaptive learning, and process improvements that increase innovation, efficiency, and learning impact.
- Perform other duties as assigned.
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Education and Experience
- Typically requires minimum of 5 years instructional design experience or curriculum development.
- Bachelor's degree in Education, Instructional Design, or a closely related field or two additional years of equivalent work experience in instructional design required.
- Experience working in a team-oriented, collaborative environment required
- Project Management experience preferred.
Knowledge & Skills
- Thorough knowledge and application of methods or procedures in learning needs analysis, adult learning theory, curriculum development and design.
- Advanced knowledge of adult learning theory and instructional learning concepts.
- Problem solving skills
- Verbal/written communication skills
Leadership and Organization Development
- Collaborates with peers to deliver results and build organizational capacity
- Strong contribution to team effectiveness
- Develops multifunctional base level skills
Scope and Strategic Impact
- Begins to apply knowledge to implement programs
- Analyzes data to summarize
- Supports program delivery through the practical application of basic discipline knowledge with limited guidance
- Applies subject matter knowledge to solve common business issues within established guidelines
- Evaluates unique circumstances and assists in making recommendations
- Develops practical knowledge of applications within business environment
Analytical Thinking & Problem Solving
- Works on problems / projects of diverse complexity and scope
- Exercises independent judgment within generally defined procedures and practices to identify a solution
- Seeks advice in order to make decisions on complex business issues
Other Skills and Abilities
- Proficiency in e-learning tools such as Articulate to create interactive, SCORM-compliant, web-based training deliverables
- Strong working knowledge of Canva and Adobe Creative Cloud software, particularly InDesign
- Proficiency in the use of computer equipment and software, including strong working knowledge of Microsoft Office, including Teams, Word, PowerPoint, Excel
- Experience with building and maintaining courseware and participant databases
- Applies graphic design principles to enhance visual appeal and learner engagement.
- Experience creating, editing, synchronizing and/or recording both audio and video for web-based learning
- Applies instructional design models and adult learning principles to develop effective learning materials.
- Knowledge of ADDIE/SAM content development models
- Ability to write effective copy, instructional text, audio/video
- A strong digital portfolio is a must.
- Ability to work both autonomously and collaboratively in a fast-paced environment.
- Excellent interpersonal skills, specifically in collaborating and leading out with internal and external teams
- Data analytics in the learning field
Physical Demands
Ability to sit, talk and hear consistently
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Skills Required
- Minimum of 5 years instructional design or curriculum development experience
- Bachelor's degree in Education, Instructional Design, or closely related field (or two additional years equivalent experience)
- Experience working in a team-oriented, collaborative environment
- Project management experience
- Proficiency with e-learning tools such as Articulate/Storyline to create SCORM-compliant training
- Strong working knowledge of Canva and Adobe Creative Cloud, particularly InDesign
- Proficiency with Microsoft Office including Teams, Word, PowerPoint, Excel
- Experience building and maintaining courseware and participant databases
- Experience creating, editing, synchronizing and/or recording audio and video for web-based learning
- Knowledge of instructional design models (ADDIE/SAM) and adult learning theory
- Ability to write effective copy, instructional text, and audio/video scripts
- A strong digital portfolio showcasing past work
- Experience using data analytics in the learning field to evaluate effectiveness
- Ability to work autonomously and collaboratively in a fast-paced environment
- Excellent interpersonal skills for collaboration and stakeholder leadership
Mountain America Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mountain America Credit Union and has not been reviewed or approved by Mountain America Credit Union.
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Healthcare Strength — Company materials indicate substantial employer-paid medical coverage with multiple plan options plus HSA/FSA access. Dental and vision are offered at low employee cost, and income-protection benefits like disability and life insurance are included.
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Retirement Support — A 401(k) with company match is available immediately upon enrollment. Feedback suggests retirement benefits are a dependable cornerstone of the package.
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Leave & Time Off Breadth — The program includes numerous paid holidays and PTO that increases with tenure for both full- and part-time staff. Feedback suggests vacation and holiday benefits are a relative strong point.
Mountain America Credit Union Insights
What We Do
It may be our story, but it's all about you. Mountain America Credit Union first opened its doors in the 1930s with a commitment to guiding our members to achieve their financial dreams. Today, our essence—guidance—remains the focal point of our identity. It’s a purpose-driven identity to ensure that everything we do moves you safely along your journey. Call it a path, a trail, or simply a way through. Sometimes it's arrow straight. Other times it has unexpected twists and turns that require knowledge of the road ahead. From wherever you are to where you see yourself going, there is a clear way forward. It's life's financial journey, and we're here to guide you every step of the way. As your financial partner, we'll help outfit you with the tools for the journey ahead—like convenient, flexible products and services designed around how you really live, as well as sound, timely advice to help steer you around any obstacles. This is your journey. Let's begin together, right here. Equal Housing Lender. Insured by NCUA.
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