We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid
About the role:
As a Senior Lead, Small Business Collections, you will drive the operational strategy and performance excellence of our pre-charge off collections team. This role focuses on fostering a high-performance culture through strategic mentorship, data-driven process optimization, and the implementation of innovative, scalable solutions. You will be responsible for balancing operational efficiency with an exceptional customer experience, championing continuous improvement, and building collaborative partnerships across the organization to achieve organizational goals.
Responsibilities:
- Lead and optimize collections team performance by setting strategic goals, refining operational structures, and driving KPI maximization.
- Leverage data trends in reporting to identify procedural challenges and implement sustainable process improvements.
- Champion continuous improvement in dialer efficiency and operational workflows to drive maximum results.
- Cultivate high-performing teams by implementing best practices, targeted coaching, and professional development strategies.
- Build and maintain collaborative partnerships, proactively addressing the needs of key business stakeholders.
- Oversee the end-to-end recruitment lifecycle, from conducting interviews and making hiring decisions to managing comprehensive onboarding programs for new talent.
- Facilitate regular one-on-one coaching and performance reviews to foster growth and accountability.
- Execute ad-hoc strategic initiatives as directed by management to support organizational goals.
Requirements:
- 5 years of leadership experience in Consumer or B2B Collections
- Experience in fintech, digital lending, or a customer-oriented bank.
- Expertise in building strong relationships with internal and external business partners
- Ability to quickly resolve problems and adapt to changes with ease
- Experience making data driven decisions
- Familiarity with the US regulatory landscape for commercial and consumer collections (FDCPA, state-level rules)
- Passionate about AI and how to incorporate these technologies to better serve and support borrowers
Compensation:
The budgeted annual salary range for this position is $79,900 to $101,970. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Skills Required
- 5 years of leadership experience in Consumer or B2B Collections
- Experience in fintech, digital lending, or a customer-oriented bank
- Expertise in building strong relationships with internal and external business partners
- Ability to quickly resolve problems and adapt to changes
- Experience making data driven decisions
- Familiarity with the US regulatory landscape for commercial and consumer collections (FDCPA, state-level rules)
- Passion for AI and incorporating AI/ML technologies to support borrowers
What the Team is Saying
Enova Compensation & Benefits Highlights
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Healthcare Strength — Health plans include medical, dental, and vision with HDHP and PPO options plus HSA/FSA, and the company covers a significant majority of premiums. Coverage extends beyond essentials to services such as acupuncture, chiropractic care, hearing aids, infertility treatment, and onsite wellness offerings.
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Inclusive Benefits Coverage — Benefits explicitly include fertility/IVF with no maximum benefit, transgender health care, and abortion travel support. Travel reimbursement is available when access to covered services is limited near employees’ homes.
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Leave & Time Off Breadth — Time-off programs span 21+ days of PTO, nine paid holidays, paid parental leave, a paid volunteer day, “summer hours,” and a four‑week paid sabbatical after four years. Hybrid schedules and flexibility further support work‑life balance.
Enova Insights
What We Do
Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. For over 20 years, Enova has provided approximately $70 billion in loans and financing to nearly 15 million customers by offering a suite of market-leading products powered by the company's world-class analytics, machine learning algorithms and proprietary technology. You can learn more about the company and its portfolio of businesses at www.enova.com.
Why Work With Us
Our values encourage ownership and accountability, and we believe the best answer wins, regardless of whose answer it is. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our mentality is, "Work someplace awesome." Ready to join us?
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Enova Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Enova’s hybrid work model allows employees to work in the office T, W, and TH with the option to work from home on Monday and Friday.
