We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
The role...
The Revenue Strategy & Operations lead will help drive business planning, go-to-market strategy, and operational execution for Dojo’s country operations in Italy, partnering closely with the general manager, their leadership teams and central functions in the UK. The role involves collaborating with Sales, Partnerships, Marketing, Finance, People and Product teams to develop integrated plans and targets, drive the operating cadence to help achieve these plans, deliver strategic programs and optimise local processes to drive scalable revenue growth and operational efficiency.
Part of the Revenue Strategy & Operations team, this role is critical for Dojo to achieve its key growth targets and to rapidly scale our revenue operations in Italy. The ideal candidate will have a strong insight-led and consultative mindset, experience in working with stakeholders from business and technical backgrounds, the ability to thrive in a dynamic, fast-paced environment delivering against tight deadlines, and a passion for scaling operations. This is a full-time position and will be based in Milan.
What you will do…
- Support the country general managers with strategic and operational planning, including GTM strategies and execution plans for each channel in the local markets.
- Partner with the Finance team and central Revenue Strategy & Ops team on financial planning and target setting for the local markets.
- Partner with country sales heads on territory planning, quota setting and target account selection.
- Develop and implement go-to-market strategies tailored to each market, e.g. channel-specific scaling plans, new vertical / geo expansion, org design / optimisation.
- Provide business insight expertise (e.g. revenue, customer, market and industry player trends and insights) to help drive initiatives critical to ongoing growth.
- Guide the operational cadence in each market (e.g. weekly sales calls) to review progress against targets, key initiatives and help the local teams execute against their plans.
- Drive key country leadership meetings and facilitate alignment on key issues and opportunities.
- Develop strong collaborative relationships with key stakeholders across the company and represent the local markets with cross-functional teams.
- Identify, scope and drive critical projects and initiatives for the country teams, partnering with cross-functional teams across the organization.
- Drive operational excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business.
What you will bring…
- Bachelor degree in business, finance, engineering or a related quantitative field. MBA a plus.
- Extensive experience in strategic planning, business operations, sales operations or revenue operations in a fast growing fintech, SaaS or B2B technology company. Payments industry experience is a plus.
- Strong understanding of B2B sales operations, including sales strategies, processes and key revenue drivers across multiple channels (e.g. direct sales, partnerships, marketing).
- Experience in scaling sales channels and operations in new markets in Italy
- Distinctive problem-solving and data skills, ability to solve complex and diverse business problems (commercial, operational, organizational), and to drive projects from strategy to execution.
- Able to develop or oversee advanced quantitative analysis and derive actionable insights.
- Strong direction, influence and execution at all cross-functional levels of an organization.
- Results and detail-oriented, with strong commercial/business acumen.
- Excellent written and verbal communication skills.
- Advanced proficiency in Excel, Google Suite, Salesforce and business intelligence tools.
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
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Top Skills
What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
