We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
The Senior Lead Commercial Operations Accommodation reports to the Chief of Staff within the Operational Excellence team, and serves as a critical bridge between strategy and execution across the hospitality division.
This role drives transformation initiatives that deliver operational excellence while leading commercial growth programs specifically for the Accommodation software company within Access Hospitality. The position requires a strategic operator who can translate divisional objectives into actionable OKRs, manage complex transformation projects, and synthesize data into insights that drive decision-making.
The role works closely with the Accommodation General Manager to establish and maintain operational cadence, ownership structures, and accountability frameworks. They will manage growth initiatives, serve as a key support mechanism for the Accommodation cross-functional leadership team, and deputize for both the Accommodation General Manager and Chief of Staff when required.
This position demands someone who thrives in dynamic environments, can manage ambiguity, and is energized by transforming products to meet evolving industry needs.
Key Accountabilities & Responsibilities
Drive adoption, definition, and tracking of OKRs across the Accommodation software company, ensuring alignment with divisional objectives
Project manage commercial growth initiatives and transformational projects, contributing to divisional-level projects based on capacity
Own production and delivery of weekly and monthly key reports (OKRs, WBRs, MBRs) ensuring stakeholder engagement and timely, accurate submission
Synthesize complex data sets into actionable insights and commentary for the Accommodation Leadership Team
Highlight operational risks, drive mitigation strategies to protect OKRs and investment outcomes
Lead AI transformation programs and automation initiatives to drive efficiency and value creation
Deputise for Software Company General Manager and/or Chief of Staff during absences
Key Performance Indicators
On-time delivery rate of weekly and monthly key reports to standard HOS format
Delivery of commercial and financial software company and divisional targets
Completion rate and benefit realization of transformation projects
OKR adoption and quality scores across the Accommodation software company
AI/automation program delivery milestones and quantified impact
Skills, Knowledge, Experience and Qualifications
Proven experience in commercial operations or strategy execution roles within hospitality or similarly complex industries
Strong commercial acumen with deep understanding of financial commercials and investment case development
Demonstrated project management expertise delivering complex, cross-functional transformation initiatives
Experience establishing and driving OKR frameworks and operational cadence structures
Excellent data synthesis skills with ability to translate complex information into actionable insights
Advanced presentation and reporting skills with ability to create high-quality deliverables to tight deadlines
Experience managing AI programs and delivering change through automation
Curious, flexible, and innovative approach with comfort operating in ambiguous, fast-paced environments
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Let’s make a difference together.
Love Work. Love Life. Be You.
Skills Required
- Proven experience in commercial operations or strategy execution within hospitality or complex industries
- Strong commercial acumen with financial commercials and investment case development
- Demonstrated project management expertise delivering complex, cross-functional transformation initiatives
- Experience establishing and driving OKR frameworks and operational cadence structures
- Excellent data synthesis skills and ability to translate complex information into actionable insights
- Advanced presentation and reporting skills with ability to produce high-quality deliverables to tight deadlines
- Experience managing AI programs and delivering change through automation
- Payments or fintech programme management experience, ideally within a SaaS or hospitality context
- Experience in customer experience transformation and NPS improvement programs
- M&A integration experience, particularly in SaaS/software environments
- International operations experience across multiple markets/time zones
- Platform strategy understanding and ability to balance product needs with platform goals
- Proven ability to build or specify data/analytics infrastructure and dashboards for operational visibility
The Access Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Access Group and has not been reviewed or approved by The Access Group.
-
Flexible Benefits — Benefits are positioned as flexible and personalized, supported by a platform that lets employees tailor their package and view total reward information. Salary sacrifice options such as Cycle to Work and holiday trading add further choice and customization.
-
Wellbeing & Lifestyle Benefits — Health and wellbeing support is described as broad, spanning health cash plans, occupational health, dental cover, gym and eyecare schemes, and digital coaching resources. Lifestyle discounts and commuting-related perks are also highlighted as part of the overall offering.
-
Pay Growth & Progression — Pay progression can be meaningful for some individuals, with examples of significant salary growth and promotions over time. Career development and internal growth opportunities are also framed as contributors to improved compensation outcomes for certain roles.
The Access Group Insights
What We Do
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, the US and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Its innovative Access Workspace cloud solutions transform the way business software is used, giving every employee the freedom to do more of what’s important to them. Founded in 1991, The Access Group employs approximately 6,800 people.
