About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Position:Senior Lead – Observability (ServiceNow ITOM & Dynatrace)
Location: Pune
We are seeking a Senior Lead – Observability to drive enterprise-scale monitoring transformation with a strong focus on ServiceNow ITOM Event Management and Dynatrace Observability.
This role will build a high-quality, low-noise event management ecosystem where Dynatrace provides AI-driven observability insights and ServiceNow acts as the central event correlation and incident automation platform.
Key Responsibilities
• Lead ServiceNow ITOM Event Management design including event correlation, alert deduplication, and incident automation.
• Drive noise reduction initiatives and improve signal-to-noise ratio.
• Improve signal quality via alert hygiene, anomaly detection, and threshold tuning.
• Leverage AI (Davis) for root cause analysis and alert correlation.
• Manage observability tools to ServiceNow integration, ensuring enriched and pre-correlated events.
• Implement observability-as-code and automation via APIs, CI/CD, and Terraform.
• Track KPIs such as MTTR, alert reduction, and incident quality improvements.
• Demonstrated experience and expertise in using machine learning and Generative AI to develop solutions such as predictive monitoring, incident diagnosis, summarization and correlation.
• Broad experience across infrastructure, application, data, and integration architecture.
• Strong analytical, communication, and strategic thinking skills.
Qualifications
• 12+ years of experience in Observability, Monitoring, or ITOM.
• Strong expertise in ServiceNow ITOM Event Management and Dynatrace.
• Experience with full-stack observability and cloud environments (Azure/AWS/Hybrid).
• Knowledge of ITIL processes and event lifecycle management.
• Automation/scripting experience (Python, PowerShell, etc.).
Certifications
• Preferred: Dynatrace Certification
• Optional: ServiceNow ITOM, Microsoft Azure Certifications
Success Measures
• Reduction in alert noise and duplicate events.
• Improved incident quality and reduced MTTR.
• Increased automation and observability maturity
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Pune Office
The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.
Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.
Skills Required
- 12+ years of experience in Observability, Monitoring, or ITOM
- Strong expertise in ServiceNow ITOM Event Management
- Strong expertise in Dynatrace (including Davis AI)
- Experience with full-stack observability and cloud environments (Azure/AWS/Hybrid)
- Knowledge of ITIL processes and event lifecycle management
- Automation/scripting experience (Python, PowerShell, etc.)
- Experience using machine learning and Generative AI for predictive monitoring, incident diagnosis and correlation
- Preferred: Dynatrace Certification
- Optional/Preferred: ServiceNow ITOM, Microsoft Azure Certifications
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
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Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
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Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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