About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
The Lead, Identity & Access Management (IAM) Administration, is responsible for the operational administration, service delivery, and day-to-day management of IAM platforms and services across the organization. This role serves as a key leader within the IAM organization, ensuring the effective operation of identity lifecycle management, access provisioning, access governance, privileged access management, authentication services, and operational support functions.
The successful candidate will oversee administrative processes, drive operational excellence, support platform stability, and ensure timely fulfillment of identity and access requests while maintaining compliance with established security, regulatory, and operational requirements. This role partners closely with Engineering, Product & Strategy, Cyber Security, Infrastructure, Application teams, and business stakeholders to deliver reliable and scalable IAM services.
Key ResponsibilitiesIAM Operations & Administration- Lead the daily administration and operational support of IAM platforms and services.
- Oversee identity lifecycle processes including onboarding, transfers, role changes, and terminations.
- Manage user access provisioning, deprovisioning, and entitlement administration activities.
- Support authentication, federation, single sign-on (SSO), and multi-factor authentication (MFA) services.
- Ensure timely resolution of IAM incidents, requests, and operational issues in accordance with service level objectives.
- Administer access certification campaigns and support remediation activities.
- Coordinate periodic access reviews and user access recertification processes.
- Support role management, entitlement governance, and segregation of duties controls.
- Monitor access control effectiveness and identify opportunities to improve operational processes.
- Ensure access administration activities are executed in accordance with established policies and standards.
- Administer privileged account onboarding, maintenance, and lifecycle activities.
- Support privileged access request fulfillment and emergency access processes.
- Manage privileged credential rotation, reconciliation, and monitoring activities.
- Assist with privileged account reviews, reporting, and certification activities.
- Coordinate with security teams to support monitoring and investigation efforts related to privileged access.
- Drive operational consistency through standardized procedures, runbooks, and support documentation.
- Identify process improvement opportunities that enhance service quality and operational efficiency.
- Support implementation and adoption of automation capabilities that reduce manual effort and improve service delivery.
- Partner with Engineering teams during platform upgrades, implementations, and remediation efforts.
- Ensure operational readiness and smooth transition of new capabilities into production support.
- Develop and maintain operational metrics, dashboards, and service performance reporting.
- Monitor key performance indicators related to provisioning, certification, privileged access, and service delivery.
- Produce regular reporting for management, audit, compliance, and regulatory stakeholders.
- Support control execution and evidence collection activities associated with IAM operations.
- Track and report operational risks, issues, backlog metrics, and improvement initiatives.
- Serve as an operational leader and subject matter expert for IAM administration services.
- Provide guidance and mentorship to IAM analysts and administrators.
- Collaborate with Product, Engineering, Security Operations, Infrastructure, Application Support, and business teams.
- Support operational governance forums and service review meetings.
- Promote operational excellence, accountability, and continuous improvement across IAM services.
- Bachelor's degree in Cyber Security, Information Technology, Computer Science, Business, or a related field.
- 5-10 years of experience in Identity & Access Management, Cyber Security Operations, Technology Operations, or related disciplines.
- Experience supporting Identity Governance & Administration (IGA), Access Management, Authentication, or Privileged Access Management platforms.
- Strong understanding of identity lifecycle management, user provisioning, entitlement management, and access certification processes.
- Experience supporting IAM platforms in a production operations environment.
- Familiarity with automation tools and operational workflow optimization.
- Knowledge of regulatory, audit, and compliance requirements related to identity and access management.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Experience working across technology, security, audit, risk, and business functions.
- Excellent written, verbal, and presentation communication skills.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Tempe Office
The Northern Trust Tempe office opened in 2015 with 75 employees and now serves over 75 different business functions with more than 700 employees. The team is recognized as a Global Capability Center that delivers exceptional value, quality, expertise and innovation through our diverse talent. Learn more.
Skills Required
- Bachelor's degree in Cyber Security, Information Technology, Computer Science, Business, or a related field
- 5-10 years of experience in Identity and Access Management, Cyber Security Operations, Technology Operations, or related disciplines
- Experience supporting Identity Governance and Administration, Access Management, Authentication, or Privileged Access Management platforms
- Strong understanding of identity lifecycle management, user provisioning, entitlement management, and access certification processes
- Experience supporting IAM platforms in a production operations environment
- Familiarity with automation tools and operational workflow optimization
- Knowledge of regulatory, audit, and compliance requirements related to identity and access management
- Strong analytical, troubleshooting, and problem-solving abilities
- Experience working across technology, security, audit, risk, and business functions
- Excellent written, verbal, and presentation communication skills
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
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Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
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Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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