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At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
We are seeking an experienced Senior / Lead E‑Commerce Engineer to drive the design, implementation, and evolution of client’s Direct-to-Consumer (DTC) e-commerce ecosystem.
This role requires strong expertise in commerce platforms, order management systems (OMS), payments, fraud, tax, and Merchant of Record (MOR) integrations, along with the ability to lead large-scale, global e-commerce initiatives.
PRIMARY DUTIES:
- Lead the end-to-end technical implementation of the e-commerce ecosystem across:
- B2C and B2B commerce platforms
- Order management systems (OMS)
- Payment, tax, fraud, and order tracking solutions
- Design and implement core integrations across the order lifecycle, including:
- Merchant of Record (MOR) solutions
- Warehouse and inventory management systems
- Define and execute integration strategy for omnichannel commerce, including:
- Marketplaces
- Social commerce
- Reseller platforms
- Ensure systems are optimized for:
- Performance
- Scalability
- Security and compliance
- Provide technical leadership and mentorship to engineering teams:
- Guide architecture decisions
- Conduct code reviews
- Support solution design and development
- Partner with business, product, and IT stakeholders to align technical solutions with business objectives
- Develop and maintain technical roadmaps to support both short-term delivery and long-term scalability
- Identify dependencies and mitigate risks across platforms and integrations
- Drive continuous improvement of system architecture, addressing:
- Performance bottlenecks
- Security vulnerabilities
- Maintain architecture documentation and technical standards
- Leverage AI tools (Copilot, Claude, etc.) to accelerate:
- Code generation and debugging
- Testing automation (pre-PR validation)
- Documentation and knowledge sharing.
QUALIFICATIONS:
- 10+ years of IT experience, with a focus on e-commerce implementations and delivery
- 5+ years of experience designing enterprise-scale, high-transaction systems, preferably in global environments
- Strong expertise in:
- Commerce platforms (Salesforce Commerce Cloud, commerce tools, SAP Commerce, etc.)
- Order Management Systems (OMS)
- Payment gateways, fraud prevention, tax systems
- Merchant of Record (MOR) solutions
- Solid understanding of:
- Web architecture and object-oriented design
- APIs, integrations, and distributed systems
- Experience with multi-country, multi-currency, and multi-language commerce environments
- Strong consulting mindset with ability to:
- Analyze complex systems
- Drive data-driven technical decisions
- Excellent communication skills with both technical and non-technical stakeholders
Preferred Qualifications
- Experience with:
- Salesforce Commerce Cloud (B2C/B2B)
- Global-e, ESW, Narvar
- Knowledge of supporting enterprise platforms:
- PIM (Product Information Management)
- DAM (Digital Asset Management)
- CDP (Customer Data Platform)
- CMS and marketing automation tools
- Hands-on experience with:
- Cloud platforms (AWS, Azure)
- Integration tools (MuleSoft, Workato)
- REST/SOAP APIs and event-driven architectures
- Salesforce certifications are a plus
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Skills Required
- 10+ years of IT experience focused on e-commerce implementations and delivery
- 5+ years designing enterprise-scale, high-transaction systems
- Expertise in commerce platforms (Salesforce Commerce Cloud, commercetools, SAP Commerce)
- Experience with Order Management Systems (OMS)
- Experience with payment gateways, fraud prevention, and tax systems
- Experience with Merchant of Record (MOR) integrations
- Solid understanding of web architecture and object-oriented design
- Experience with APIs, integrations, and distributed systems (REST/SOAP, event-driven)
- Experience with multi-country, multi-currency, and multi-language commerce environments
- Technical leadership and mentorship (architecture guidance, code reviews)
- Strong consulting mindset; ability to analyze complex systems and drive data-driven technical decisions
- Excellent communication skills with technical and non-technical stakeholders
- Experience with Salesforce Commerce Cloud (B2C/B2B)
- Experience with Global-e, ESW, Narvar
- Knowledge of PIM, DAM, CDP, CMS, and marketing automation tools
- Hands-on experience with cloud platforms (AWS, Azure)
- Experience with integration tools (MuleSoft, Workato)
- Salesforce certifications
- Experience leveraging AI tools (Copilot, Claude) to accelerate development and testing
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
