The Role
Manage daily LCL export operations for NVOCC: handle customer inquiries, bookings, carrier and warehouse coordination, document compliance, shipment monitoring, and internal coordination to meet SOPs and timelines.
Summary Generated by Built In
The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane and ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.
Key Responsibilities
- Attending to local and overseas customer’s inquiries pertaining to rates
- Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival
- Responsible for bookings preparation and tele- marketing for local customer cargoes.
- Booking arrangement and follow up container status with carriers of containers.
- Dealing with warehouse over container status (change of vessels/departure date etc).
- Preparation of railing instructions and liaising with warehouse/truckers
- Follow up with shippers of any discrepancy in M3 or packages.
- Ensure all necessary shipping documents are in place within the given time frame
- Coordinate internally with sales and documentation team
- Candidate must possess at least Diploma/Advanced/Higher/Graduate degree,
Skills, Knowledge and Expertise
- Candidate must possess at least SPM, Diploma, or Bachelor's Degree in Logistics, Transportation, Supply Chain Management, or a related field.
- Required language(s): English, Malay, and Mandarin. (Fluency in Mandarin is preferred, as the role involves communication with Mandarin-speaking clients.)
- Minimum 1–2 years of working experience in a related field is required.
- Preferably with experience in the NVOCC/Freight Forwarder industry.
- Able to work under pressure and meet tight deadlines.
Benefits
- Career growth and development opportunities
- Medical insurance
- Yearly performance-based incentive bonus
- Annual dinner, company trip, team-building activities, and festive celebrations
- Parking claim, dental allowance, and annual health check
About
Scan-Group is the holding firm for a group of companies spanning the shipping and logistics, technology, and leisure industry with its headquarters in Copenhagen, Denmark. The firm is private and 100% Danish-owned with a strong presence in Asia, Europe, and North America.
Skills Required
- Diploma, Advanced/Higher/Graduate degree in Logistics, Transportation, Supply Chain Management, or related field
- Minimum 1-2 years working experience in a related field
- Proficiency in English, Malay, and Mandarin
- Ability to work under pressure and meet tight deadlines
- Experience in NVOCC/Freight Forwarder industry
- Fluency in Mandarin
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The Company
What We Do
SCAN Group is a mission-driven healthcare organization dedicated to improving the health and independence of older adults. It operates SCAN Health Plan, one of the nation's largest not-for-profit Medicare Advantage plans, and invests in innovative care delivery models, such as the PACE (Program for All-Inclusive Care for the Elderly) model, to provide comprehensive, integrated care for vulnerable seniors in their homes and communities.
