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The Role
The Senior Lab Manager at WHOOP Labs Doha will enhance participant experiences and manage operations, focusing on local engagement and service quality.
Summary Generated by Built In
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers its members to perform at a higher level through a deeper understanding of their bodies and daily lives.
We’re looking for a lab manager passionate about designing premium experiences to help envision our Doha participant strategy for our new WHOOP Labs location. To serve the company’s diverse testing and validation needs, WHOOP Labs completes tens of thousands of data collections a year and creates best in class experience for our participants. WHOOP Labs Doha will set the bar for product innovation research in the GCC, setting strategy for participant experience and contributing to advancing WHOOP technology. As the Senior Lab Manager, you will own the participant experience and onboarding process at WHOOP Labs Doha and collaborate closely with the rest of the team to create a rigorous, efficient lab. This position is in-person in Doha, Qatar.
This role is based in Doha, Qatar. We will only consider candidates who currently live in Doha, Qatar.
RESPONSIBILITIES:
- Collaborate with the Senior Research Recruiter to develop a vision for WHOOP Labs Doha participant experience (e.g. offered amenities, compensation redemption)
- Own WHOOP Labs Doha “front of house” experience for folks coming to complete research sessions at WHOOP Labs Doha, including greeting participants, checking them in, and answering questions
- Coordinate with retail staff to ensure arriving participants are supported and directed through the correct arrival flow, setting an exceptional level of customer service and making sure participants' needs are met promptly and efficiently
- Work collaboratively with the WHOOP Labs teams to ensure the lab is running optimally
- Own WHOOP Labs Doha communications, responding to incoming emails and messages to the lab and training others on communication processes and policies when appropriate
- Maintain material inventory of lab supplies and place orders for new items as needed or requested by the lab team
- Serve as an ambassador of the company, eloquently and knowledgeably answer questions about WHOOP and represent the brand at activations to support panel recruitment
- Grow and manage a network of local partnerships in Doha to create new, high-impact relationships with like-minded organizations and community leaders to enhance the participant experience
- Conduct regular research with existing participants and new groups to identify opportunities to improve participant experiences
- Reports to the Associate Director, WHOOP Labs Doha
QUALIFICATIONS:
- 3+ years of experience with luxury experience management in wellness, retail, hospitality or related industries
- A passion for providing best in class experiences and efficient behind the scenes operations
- Deep knowledge of local culture and ability to thoughtfully communicate localization considerations for a participant experience tailored to the WHOOP Labs Doha audience
- Excellent verbal and written communication skills.
- Strong organizational skills, ability to plan ahead while still being flexible and able to work around challenges
- Strong networking and collaboration skills, with experience training cross-functional team members on desired standards for customer interactions
- Strong attention to detail
- Ability to remain calm and composed in high-pressure situations, demonstrating problem-solving skills and adaptability
- Knowledge or interest in technology and the wearable industry is a plus; experience using WHOOP preferred
- Understanding of branding and marketing as it applies to customer experience
- Passion for health and wellness
- Proficiency in spoken Arabic to welcome participants and answer questions
- Fluency in verbal and written English, WHOOP’s working language
This role is based in Doha, Qatar. We will only consider candidates who currently live in Doha, Qatar.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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The Company
What We Do
At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device and performance optimization platform has been adopted by many of the world's greatest athletes and consumers alike.
Why Work With Us
At WHOOP, we’re focused on building an inclusive and equitable team with a strong sense of belonging for everyone—increasing representation in every way as our team grows. We believe that our differences are our source of strength—so much so it’s one of our core values.
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WHOOP Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
4 days a week
