At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a skilled and highly motivated Senior Information Technology Application Support Analyst (Level 3 Support) to join our Global Technical Application Support organization.
In this role, you will be responsible for providing expert-level technical support, troubleshooting, and deep diagnostics for our cutting-edge Digital Solutions applications deployed on cloud services, ensuring maximum stability and performance for our commercial and United States government clients.
You will join a high-performing, collaborative team dedicated to maintaining application excellence, driving continuous improvement, and supporting critical digital transformation initiatives.
What You’ll Do
In this role, you will:
Lead complex technical diagnostics and incident resolution: Take end-to-end ownership of critical application incidents by performing root cause analysis, managing deep diagnostics, and maintaining strong client relationships until full resolution is achieved.
Collaborate cross-functionally to drive platform performance: Work directly with Engineering, Development Operations (DevOps), Product Owners, and Sales teams to troubleshoot issues, enhance platform stability and scalability, and seamlessly onboard new clients onto the digital solutions ecosystem.
Ensure operational compliance and service delivery excellence: Actively monitor system health and manage alert notifications while adhering to Information Technology service delivery standards, policies, and regulations across Incident, Problem, and Change Management frameworks.
What You’ll Bring
The ideal candidate will have:
5+ years of experience in supporting enterprise-level applications, with a strong background operating in an advanced Level 3 (L3) support capacity.
Strong technical knowledge of cloud-based platforms (e.g., Amazon Web Services, Microsoft Azure, or Google Cloud Platform), on-premises multi-tier architectures, Linux operating systems, log analysis tools, and modern observability frameworks such as Datadog or Grafana.
Proven ability in root cause analysis, Information Technology service delivery (Incident, Problem, and Change Management), process automation, Python scripting, and utilizing ticketing tools like ServiceNow or Jira.
Bachelor of Science, Master of Science, or Master of Business Administration degree from an accredited university, or equivalent professional work experience.
Skills Required
- 5+ years supporting enterprise-level applications in an advanced Level 3 (L3) support capacity
- Strong technical knowledge of cloud platforms (AWS, Azure, GCP), on-prem multi-tier architectures, Linux, log analysis, and observability frameworks (Datadog, Grafana)
- Proven ability in root cause analysis, Incident/Problem/Change Management, process automation, and Python scripting
- Experience using ticketing tools such as ServiceNow or Jira
- Bachelor's or Master's degree (BS/MS/MBA) or equivalent professional work experience
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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