About us:
Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 20,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl’s Jr, Sbarro Pizza, are powered by the platform.
Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant. The company is a Great Place to Work-Certified™ organization, placing it among one of the top employers of choice.
Restroworks is on a mission to make global restaurants prosperous.
For more information, visit www.restroworks.com
Job Description:
Developing trust relationships with a portfolio of major clients. Acquiring a thorough understanding of key customer requirements and expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. Should serve as a link of communication between key customers and internal teams. Delivering service and support to clients using phone, via remote connection or over the email and operating as the lead point of contact for any and all matters specific to customers. Playing an integral part in generating new sales that will turn into long-lasting relationships
Responsibilities:
- Develop a solid and trusting relationship between major key clients and company
- Collaborate with the Implementation teams to ensure that expectations set during the sales process are met in delivery
- Operate as a key customer advocate – develop and maintain strong relationships with customers with the goal of best in class customer success
- Coordinate with clients and decision makers to ensure timely contract and subscription renewals
- Strategic planning to improve client results
- Very good and hands on with Upselling and cross selling as that is one of the major KPIs with us for this role.
- Educate prospects and clients about Restroworks products and services through presentations and product demonstrations
- Negotiating contracts with clients and establishing timeline of performance
- Collaborating with the sales team to maximize profit by up-selling or cross-selling. Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Expanding relationships and bringing in new clients
- He Should be working in a product-based company where he understands the bugging issues from the product side and can coordinate will with the product team to fix them.
Skills Required
- Experience working in a product-based company and ability to coordinate with product teams on bug fixes
- Proven track record in upselling and cross-selling to meet KPI targets
- Experience building and maintaining relationships with major/key clients
- Experience negotiating contracts and managing subscription renewals
- Experience delivering product demonstrations and client presentations
- Ability to collaborate with implementation and sales teams to meet client expectations
- Proven ability to generate new sales and expand accounts
What We Do
Posist (rebranded as Restroworks) is a leading cloud-based enterprise restaurant technology platform that powers thousands of restaurants globally. It provides a comprehensive management platform designed to automate restaurant operations and improve the customer experience. Its suite of tools includes point-of-sale (POS) software, table management, billing, inventory management, and analytics, all aimed at helping restaurants of all sizes increase operational efficiency and grow their revenue.
