Senior Key Account Manager

Description

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

We are seeking a Senior KAM to join our team!

Responsibilities

• Develop and execute revenue growth strategies aligned with goals and objectives
• Develop and manage accurate forecasts, tracking revenue performance against targets 
• Serve as the primary contact for key clients, fostering long-term relationships and trust
• Develop SEO strategies for DMO sites - Research, Content Strategy for DMOs 
• Communicate regularly with DMO partners and their agencies to align strategies and goals
• Competitor and market research for revenue growth strategies
• Navigate client concerns, resolve issues, and hop in support questions as needed
• Provide regular reports to senior leadership on performance metrics, growth opportunities, and optimization initiatives

Requirements

• Time Management, Project Management, and Organizational Skills
• Knowledge of the DMO space as well as dealing directly with DMOs
• Industry Knowledge (including Destination Marketing Organisations) and Technical Proficiency
• Communication and Problem Solving Skills
• Crisis Management and Conflict Resolution
• Account Management and Relationship Building
• Experience with CRMs: Hubspot, Salesforce
• Editing/Proofreading
• Design Skills: Photoshop, Canva, Lightroom, Stripo
• Data & Analytical Skills: GA4, Ahrefs, Moz, SEMRush