Shoptracker is a data-driven platform delivering actionable insights into shopper behavior, enabling brands and retailers to optimize in-store execution, sales performance, and customer experience. By combining cutting-edge analytics with real-time data, Shoptracker empowers clients to make smarter, faster business decisions.
Role OverviewWe are seeking an experienced and commercially driven Senior Key Account Manager (KAM) to lead and grow strategic client relationships. This role is responsible for managing a portfolio of high-value accounts, driving revenue growth, and ensuring exceptional client satisfaction through data-backed solutions and consultative selling.
Key ResponsibilitiesAccount Management & Growth- Own and develop relationships with key enterprise clients across the CEE region
- Identify growth opportunities within existing accounts (upselling, cross-selling)
- Drive revenue targets and ensure consistent account expansion
- Develop and execute strategic account plans aligned with client objectives
- Act as a trusted advisor by translating shopper data into actionable business insights
- Conduct regular business reviews (QBRs/MBRs) and present performance results
- Understand client challenges and tailor Shoptracker solutions accordingly
- Collaborate with clients to improve in-store execution and ROI
- Lead contract negotiations and renewals for key clients
- Manage pricing strategies and ensure profitability of accounts
- Support new business acquisition in collaboration with Business Development teams
- Work closely with Product, Analytics, and Customer Success teams
- Provide client feedback to influence product roadmap and service improvements
- Ensure seamless onboarding and ongoing service delivery
- Monitor market trends, competitors, and shopper analytics innovations
- Use data insights to position Shoptracker as a market leader
- 5–8+ years in Key Account Management / Sales (preferably in SaaS, retail tech, FMCG, or data analytics)
- Proven track record of managing and growing strategic accounts
- Experience working with enterprise clients and complex stakeholder environments
- Strong commercial acumen and negotiation skills
- Ability to translate complex data into clear business value
- Excellent presentation and stakeholder management skills
- Strategic thinking combined with hands-on execution
- Fluent in English (additional CEE languages are a plus)
- Bachelor’s or Master’s degree in Business, Economics, Marketing, or related field
- Experience in shopper insights, retail analytics, or field execution tools
- Familiarity with CRM systems (e.g., Salesforce)
- Experience working in international/CEE markets
- Opportunity to work with leading brands and retailers
- High-impact role with visibility across the organization
- Competitive salary + performance-based bonus
- Flexible working environment
- Professional development and growth opportunities
You will succeed as a Senior KAM at Shoptracker if you:
- Build long-term strategic partnerships with clients
- Consistently exceed revenue and retention targets
- Turn data insights into measurable business outcomes
- Act as a voice of the customer within the organization
The initial basic salary for this position is in the range of 13 000 PLN to 18 000 PLN per month. In addition to base pay, this role participates in a sales incentive plan which can significantly increase your overall earnings. The final offer will reflect your experience, skills, and qualifications relevant to the role. We are committed to fair, equitable, and gender-neutral pay practices.
Skills Required
- 5-8+ years in Key Account Management or Sales (SaaS, retail tech, FMCG, or data analytics preferred)
- Proven track record of managing and growing strategic accounts
- Experience working with enterprise clients and complex stakeholder environments
- Strong commercial acumen and negotiation skills
- Ability to translate complex data into clear business value
- Excellent presentation and stakeholder management skills
- Strategic thinking combined with hands-on execution
- Fluent in English
- Bachelor's or Master's degree in Business, Economics, Marketing, or related field
- Experience in shopper insights, retail analytics, or field execution tools
- Familiarity with CRM systems (e.g., Salesforce)
- Experience working in international/CEE markets
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
