The Role
Design, build, and maintain scalable Atlassian platform solutions (Jira, JSM, Confluence); translate business requirements into configurations, automations, and dashboards; integrate tools via APIs and scripting; document architecture; ensure platform stability and governance; engage stakeholders and advise on platform strategy.
Summary Generated by Built In
System Design and Configuration
- Design, build, and maintain scalable solutions across Atlassian products to support enterprise workflows
- Translate business and user requirements into effective system configurations, automations, and dashboards
- Develop and maintain comprehensive system architecture documentation, blueprints, and standards
- Ensure platform stability, performance, and alignment with organizational goals
Integration and Automation
- Integrate Atlassian tools with enterprise platforms including M365, CI/CD pipelines, and other business systems
- Build and maintain automation solutions using native Atlassian tools, APIs, and scripting (Python, PowerShell, REST, etc.)
- Continuously identify opportunities to streamline processes through intelligent automation
- Support API development and maintenance for seamless cross-platform connectivity
Collaboration and Stakeholder Engagement
- Partner with product owners, project managers, and technical leads to gather and refine system requirements
- Provide expert guidance on Atlassian capabilities, industry best practices, and governance frameworks
- Communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders
- Act as a trusted advisor on platform strategy and continuous improvement initiatives
Your profile Required Qualifications
- Proven experience administering and configuring Atlassian products (Jira Software, Jira Service Management, Confluence)
- Strong understanding of workflows, custom fields, permission schemes, and automation rules
- Demonstrated experience integrating Atlassian with external tools and platforms using APIs and scripts
- Familiarity with enterprise IT environments, including identity management, change control, and governance
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication and stakeholder management abilities
- Ability to think systematically and balance technical precision with user experience
Desirable Skills
- Experience with scripting languages (Python, PowerShell, Groovy)
- Knowledge of ITIL, ITSM frameworks, or Agile methodologies
- Atlassian certifications (ACP-100, ACP-200, or equivalent)
- Experience with version control, CI/CD tools, and DevOps practices
- Understanding of enterprise security, compliance, and data protection requirements
Skills Required
- Proven experience administering and configuring Atlassian products (Jira Software, Jira Service Management, Confluence)
- Strong understanding of workflows, custom fields, permission schemes, and automation rules
- Demonstrated experience integrating Atlassian with external tools and platforms using APIs and scripts
- Experience building and maintaining automation solutions using Atlassian tools, APIs, and scripting
- Familiarity with enterprise IT environments, including identity management, change control, and governance
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication and stakeholder management abilities
- Ability to think systematically and balance technical precision with user experience
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The Company
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
