The goal of the 360biolabs IT Department is to maximize the organisation's operational efficiency through the use of infrastructure, technology and resources.
Objectives:
The objective of the 360biolabs IT Department is to manage technical infrastructure and provide services in support to the various business groups in accordance with 360Biolabs values and strategic objectives.
Role Details:
Key Responsibility Areas
- The key responsibility areas (KRAs) are the major outputs for which the position is responsible and are not a comprehensive statement of the position activities
- Assist in investigating, analysing and resolving hardware and software problems
- Assist in setting up workstations (laptops, desktops, docks and monitors)
- Assist with software installation
- Installation and management of hardware, including liaising with the vendor (Eg. Dell) to resolve technical and warranty issues
- Managing incidents and user requests ensuring a proactive approach to minimising impacts and reducing reoccurring incidents
- Maintain effective communication with business users when resolving incidents and fulfilling requests
- Escalate and communicate issues to senior team members when necessary
- Supporting Microsoft products e.g. Windows XP/7/10, Office 2010/2013/2016, Windows Servers, Office (2010, 2013, O365), Teams
- Supporting a range of scientific software
- Build and deployment of new laptop according to 360biolabs’ SOE (standard operating environment)
- Management of the hardware and software inventory list, including routine backups
- Assist in investigating, developing and delivering new solutions to user’s IT related requests
- Assist with system upgrades, installation, integration, customisation and configuration
- Test new application systems and hardware, and resolve configuration conflicts and errors
- Assist with general IT documentation and administration
- Assist in maintaining IT SOPs, continuity and inventory documentation
- Ensure compliance with SOPS, Standard and Guidelines for IT Systems
- Assist in refining documented processes and procedures as part of ongoing continuous improvement
- Provide general IT administrative support and ensure procedures are fulfilled
- Collaborate well in a cross functional matrix environment
- Ensure the safe and efficient conduct of company activities
- Ensure compliance to relevant internal processes and statutory requirements
- Maintain high levels of communication with colleagues
- Effectively communicate issues related to IT and associated infrastructure to all relevant parties
- Attend meetings associated with Information Technology or the work of 360biolabs
- Participate in professional activities including attendance at training courses and seminars in the field of expertise
Key Selection Criteria
- Degree in IT or equivalent plus relevant experience (Essential)
Experience / Knowledge / Attributes
- High degree of self-motivation with the ability to work independently and to effectively manage and prioritise work (Essential)
- Eagerness to learn, be pro-active and willing to share knowledge (Essential)
- Strong analytical and problem solving skills; ability to perform root cause analysis (Essential)
- Approachable individual that is dedicated to providing friendly support, as well as willing to go the extra mile (Essential)
- Excellent administrative and organisational skills (Essential)
- Ability to work effectively as part of a multi-disciplinary team (Essential)
- Excellent analytical, interpersonal, verbal and written communication skills (Essential)
- High level of attention to detail (Essential)
- Understanding of networking and server administration, and virtualisation and backup methodologies (Desirable)
- Experience working in a Scientific Environment (Pharma/Biotech) (Desirable)
- Experience working with a range of scientific software (Desirable)
- Experience working with Office 365 Admin Console and Azure AD (Desirable)
Apply now if you have what it takes to join our team!
360biolabs is a flexible, equal opportunity employer looking for committed and like-minded people to join us. Our culture is something we are very proud of, celebrating each individual and everything they bring to our team. We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQIA+ community and people with a disability.
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To express your interest in this position please submit a CV and cover letter. Applications only accepted from Australian / NZ residents with valid Australian work rights.
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Skills Required
- Degree in IT or equivalent plus relevant experience
- Support and troubleshooting of Microsoft Windows and Office products (Windows XP/7/10, Office 2010/2013/2016, Office 365) and Microsoft Teams
- Ability to set up and deploy laptops/desktops, docks and monitors according to SOE
- Strong analytical and problem solving skills, ability to perform root cause analysis
- High degree of self-motivation, ability to prioritise and work independently
- Excellent administrative, organisational, interpersonal, verbal and written communication skills
- Approachable, customer-focused support attitude
- High level of attention to detail
- Understanding of networking, server administration, virtualisation and backup methodologies
- Experience working in a scientific environment (Pharma/Biotech)
- Experience with a range of scientific software
- Experience with Office 365 Admin Console and Azure AD
What We Do
BioAgilytix is a leading global contract research organization focused on supporting pharmaceutical and biotech partners in all phases of drug development. With laboratory locations in North Carolina’s Research Triangle Park; Cambridge, Massachusetts; San Diego, California; Melbourne and Brisbane, Australia and Hamburg, Germany, BioAgilytix provides PK, immunogenicity, biomarkers, and cell-based assay services supporting the development and release testing of therapeutics across a number of industries and disease states. BioAgilytix offers assay development, validation, and sample analysis under non-GLP, GLP, and GCP, as well as GMP quality control testing (i.e., product release testing, stability testing, etc.) BioAgilytix also offers diagnostic testing services at its CLIA-certified, CAP-accredited Boston laboratory. BioAgilytix’s team of highly experienced scientific and QA professionals ensures high-quality science, data integrity and regulatory compliance through all phases of clinical development. BioAgilytix is a trusted partner to many top global pharmaceutical and biotech companies. For more information, visit www.bioagilytix.com.
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