Senior IT Support Engineer

Astronomer designed Astro, an industry-leading, orchestration-first DataOps platform for data teams. Powered by Airflow, Astro accelerates building reliable data products that unlock insights, unleash AI value, and drive data-driven applications.

We’re a globally-distributed and rapidly growing venture-backed team of learners, innovators and collaborators. Our mission is to empower data teams to bring mission-critical analytics, AI, and software to life.  As a member of our team, you will be at the forefront of the industry as we strive to deliver the world's data. 

Your background may be unconventional; as long as you have the essential qualifications, we encourage you to apply. While having "bonus" qualifications makes for a strong candidate, Astronomer values diverse experiences. Many of us at Astronomer haven't followed traditional career paths, and we welcome it if yours hasn't either.

What you get to do:

• Ensuring timely onboarding and offboarding of employees, working with HR and the manager to ensure employees have everything they need to perform their job responsibilities.

• Administer application software with business leads.

• Create automations and integrations to improve consistency and build operational capacity for the business by leveraging tools like Okta Workflows to automate tasks and processes and reduce operational workload.

• Provide technical assistance, support, and troubleshooting in a professional and timely manner via the IT helpdesk.

• Document processes both for the IT department and company at large.

• Work with procurement on software purchases.

• Manage hardware purchasing process with external vendors.

• Upgrading, installing, and configuring new hardware and software to meet company needs.

• Creating user accounts and performing access control for our SaaS tools.

• IT asset management (asset tracking, MDM, etc.).

• Maintaining security protocols and procedures.

• Keeping up to date with advancements and best practices in IT administration.

• Manage onsite AV in the NYC office.

What you bring to the role:

• 5+ years of experience in IT in a senior support role (or equivalent).

• Extensive experience with managing hardware, software, and related technologies.

• Solid knowledge of best practices in IT Systems.

• Strong documentation and user training skills.

• Proven ability to manage projects and communicate effectively with cross-functional teams.

• Excellent problem-solving skills and a passion for driving technical projects.

• Ability to execute tasks independently.

• Excellent organizational and time management skills.

• Strong analytical and problem-solving skills.

• Excellent interpersonal and communication skills.

• Proven ability to deliver excellent customer service.

• Experience with common SaaS tools such as Slack, Google Workspace, Microsoft Office 365, etc…

Bonus points if you have:

• Knowledge of IT vendor management.

• ITIL or CompTIA certification(s).

• Startup experience.

• Experience with Okta in general and implementing Okta Workflows in particular.

#LI-Hybrid

The estimated salary for this role ranges from $125,000 - $165,000, along with an equity component. This range is merely an estimate, and the width of the range reflects willingness to consider candidates with differing prior seniority. Actual compensation may deviate from this range based on skills, experience, and qualifications.

#LI-Hybrid

At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  Astronomer is a remote-first company.