Senior IT Support Engineer

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. 

We are seeking a highly motivated and experienced IT Support Specialist to join our growing IT team. This role is heavily focused on providing day-to-day technical support to our end-users, managing and resolving help desk tickets, and ensuring a smooth and productive technology experience across the company. You will be a key point of contact for employees, providing technical assistance in person, via phone, and remotely. A solid understanding of networking principles is essential for this role, as you'll be involved in troubleshooting connectivity issues and working with our existing network infrastructure.

What you’ll be doing:

• Provide technical support to end-users for hardware, software, and network-related issues.  
• Manage and resolve help desk tickets in a timely and efficient manner, escalating complex issues as needed.
• Troubleshoot and resolve technical problems, including desktop support, application issues, and network connectivity problems.
• Set up and configure workstations, laptops, and other end-user devices.
• Maintain and update IT documentation.
• Collaborate with other IT team members to ensure a seamless end-user experience.
• Networking Responsibilities: Troubleshoot network connectivity issues, including VPN access and firewall-related problems. Work with existing network infrastructure (Cisco Meraki, Fortinet).
• Participate in small IT projects and initiatives..

Who you are:

• 3+ years of experience in IT support or a related field.
• Proven experience providing excellent customer service and technical support.
• Strong troubleshooting and problem-solving skills.
• Experience with help desk ticketing systems.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Self-starter with a strong work ethic and a goal-oriented approach.  
• Ability to work independently and as part of a team.
• JAMF, Intune, Slack, SAAS expertise is mandatory
• Networking Skills (Required): Familiarity with Cisco Meraki and Fortinet products, basic networking principles, VPN, and firewalls. Practical experience is a plus.
  Optional: Relevant certifications (e.g., CompTIA A+, Microsoft certifications)

Who we are:

FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across As the leader in AI-driven supply chain transformation, FourKites pioneered the Intelligent Control Tower™ powered by the world’s largest real-time visibility network. Our platform creates comprehensive digital twins of your supply chain with AI-powered digital workers to automate resolution, improve collaboration and drive outcomes across all stakeholders. Unlike traditional control towers, we enable true real-time execution and intelligent fulfillment, transforming both your supply and customer.

Benefits

• Medical benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days 
• Home Office setups and Technology reimbursement
• Lifestyle & Family benefits 
• Annual Swags/ Festive Swags
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)