Search the 11 jobs at FourKites

As the Manager of Customer Success at FourKites, you will lead a team to enhance customer relationships and ensure exceptional experience. You will guide clients through their visibility journey, manage account health, ensure customer satisfaction, and drive revenue retention while collaborating with other departments.

The Customer Success Manager will build and nurture relationships with strategic customers, ensure satisfaction and retention, develop actionable goals, facilitate business reviews, support upselling opportunities, and manage escalations to advocate for customer needs.

The Product Support Manager oversees a team of Product Support Specialists and Analysts, focusing on problem resolution, engagement, and operational efficiencies. Responsibilities include team management, trend analysis, collaboration with development teams, and monitoring service level agreements (SLAs).

The Product Support Specialist at FourKites will provide advanced technical support for B2B SaaS products by troubleshooting complex issues, managing support cases, and collaborating with various teams to solve problems. The role requires excellent communication skills to assist diverse stakeholders effectively.

The Product Marketing Manager will define and drive the messaging, strategy, and content for FourKites’ platform solutions. Responsibilities include understanding buyer needs, collaborating with product and sales teams, creating content for sales enablement, and leading product launches. The role requires crafting compelling messages to engage target audiences and may involve educating stakeholders about platform features and benefits.

The Regional Vice President, Sales at FourKites is responsible for leading and expanding the Net New Retail, Food, and Beverage team. This role focuses on customer success, delivering results through innovation, and ensuring effective sales strategies. Responsibilities include recruiting top talent, enabling the sales team, engaging C-level prospects, and executing field sales campaigns in the region.

The Carrier Operations Specialist will manage the experience of customers and carriers through onboarding, communication, and problem solving. Responsibilities include leading calls with carriers, maintaining records in a CRM, monitoring data for issue resolution, and collaborating with cross-functional teams to improve operations and product processes.

As VP of Product Management at FourKites, you'll lead AI initiatives, managing a global team to define and deliver AI-powered supply chain solutions. You'll work closely with sales, clients, and various departments to drive product strategy and roadmap, focusing on innovative AI applications for Fortune 1000 customers.

The Senior Director/VP, Cloud Operations will lead teams in DevOps, Site Reliability Engineering, InfoSec, and DevSecOps to enhance cloud operations and security at FourKites. Responsibilities include developing strategies, overseeing incident responses, optimizing costs, and implementing AI-driven automation tools. Collaboration with product and engineering teams is crucial for service reliability and security measures.

The Senior Associate, Product Support at FourKites will be the product expert, providing high-quality customer support, conducting user acceptance testing, and collaborating with teams to enhance customer satisfaction and operational efficiency. Responsibilities include training users, analyzing data for trends, and identifying process improvements while maintaining a customer-first attitude.

As a Staff Software Engineer at FourKites, you will work on end-to-end features in backend and frontend technologies, collaborating closely with US teams and customers to develop impactful logistics solutions. Your responsibilities include designing, implementing, testing, and optimizing software, while mentoring peers and ensuring high-quality output with extensive testing coverage.