FourKites Offices

Own the website growth roadmap across SEO, GEO, AEO, experimentation, analytics, and conversion. Lead keyword and content strategy, technical SEO audits, A/B testing, AI-search visibility, dashboards, and pipeline reporting. Partner with web, content, product marketing, demand generation, and sales teams to improve website performance. Define implementation requirements, review content, support SEO creation, and use analytics and AI tools to drive measurable growth.

Manage enterprise customer relationships for a SaaS supply chain platform, driving adoption, usage, retention, satisfaction, and product value. Establish strategic advisor relationships, facilitate executive business reviews, define customer goals and KPIs, identify upsell opportunities, support advocacy, manage escalations, and represent customer needs internally. The role partners closely with Sales and requires cross-functional collaboration and approximately 10% travel.

Own the technical direction and end-to-end delivery of a backend engineering team supporting high-volume supply chain visibility platforms. Design distributed microservices, event-driven systems, data models, integrations, and production architecture. Drive engineering standards, reliability, observability, technical debt reduction, risk management, code quality, mentoring, hiring, and cross-functional coordination. Remain hands-on in Java or Go development while partnering with Product and Engineering Managers to deliver complex multi-quarter initiatives.