FourKites Offices

Manage enterprise customer relationships for a SaaS supply chain platform, driving adoption, usage, retention, satisfaction, and product value. Establish strategic advisor relationships, facilitate executive business reviews, define customer goals and KPIs, identify upsell opportunities, support advocacy, manage escalations, and represent customer needs internally. The role partners closely with Sales and requires cross-functional collaboration and approximately 10% travel.

Own the technical direction and end-to-end delivery of a backend engineering team supporting high-volume supply chain visibility platforms. Design distributed microservices, event-driven systems, data models, integrations, and production architecture. Drive engineering standards, reliability, observability, technical debt reduction, risk management, code quality, mentoring, hiring, and cross-functional coordination. Remain hands-on in Java or Go development while partnering with Product and Engineering Managers to deliver complex multi-quarter initiatives.

Own and scale B2B demand generation programs that convert target accounts into qualified pipeline. Manage paid Google and LinkedIn campaigns, email nurture sequences, webinars, content syndication, social channels, and campaign measurement. Develop strategy, optimize spend and targeting, coordinate vendors and cross-functional teams, and improve reporting on pipeline and ROI. Partner with Marketing, Sales, Product, and Operations to align campaigns with company messaging, launches, and business objectives.