(Senior) IT Support Engineer

At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.

We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!

About the Opportunity

As an Senior IT Support Engineer / Senior Infrastructure Support Specialist for one of the largest crypto exchanges, you will be working on a wide-spectrum of projects, hardware/networks for the recently-renovated HK office with 500+ staff. You will work with a team of 5 in HK office, with potential to move up as IT manager.

What You’ll Be Doing:

• Vendor Coordination: Collaborate with vendors to manage and maintain hardware, including laptops, printers, and video conference equipment.
• Software Support: Ensure the availability and functionality of software applications across the organization.
• Technical Issue Resolution: Respond promptly to technical issues experienced by employees, providing effective and timely support.
• Inventory Management: Maintain detailed records of inventory, ensuring accurate tracking and availability of equipment.

What We Look For In You:

• Effective Communication: Excellent communication skills, with a passion for helping others and providing superior support.
• Continuous Learning: Eagerness to continuously acquire new skills and stay updated with the latest technologies.
• Independent and Team Work: Ability to work independently while also being an effective team player.
• Flexibility: Willingness to work occasional extra hours when needed to meet organizational demands.
• Project Management: Proven experience in successfully managing small projects from initiation to completion, with a strong focus on progress and deadlines.
• Language Skills: Proficiency in Cantonese and Mandarin, with the ability to read and write in Chinese.
• Technical Knowledge: Familiarity with MacOS and Apple products.

Nice to Haves:

• Additional OS Knowledge: Understanding of Windows operating systems and Office programs.
• Tech Enthusiasm: Interest in the latest technology and gadgets, staying abreast of new developments.
• English Proficiency: Good command of the English language, both spoken and written.
• Network Knowledge: Basic understanding of TCP/IP networking principles.
• Cabling Experience: Hands-on experience with low-voltage cabling.
• MNC Infrastructure Knowledge: Experience with infrastructure in multinational corporations (MNCs).

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!