Senior IT Support Analyst

Company:Marsh

Description:

We are seeking a talented individual to join our IT Technical Support team at Marsh, Denmark. This role will be based in Copenhagen, and is based onsite five days per week.

As Senior IT Support Analyst you are on-site support to all our great colleagues and based in our modern facilities in Nordhavn. You will report to the Manager of the IT Support Team located in Sweden.

Please ensure that when applying, your CV & application is in English.

Cutting-edge Technology: Work with a wide range of systems and applications, including Microsoft 365, ServiceNow, MoveWorks, Nexthink, Zoom and other Cloud based Technologies to support our local, Nordic, and global operations.

Collaborative Environment: Join forces with our Nordic teams to provide exceptional IT support to our local users in Denmark, ensuring smooth operations and seamless user experiences.
 

Diverse Responsibilities: From provisioning and maintaining workstations to managing mobile phones, you'll have a diverse range of tasks that keep you engaged and challenged.
 

Technical Excellence: Participate in technical operations and troubleshooting, leveraging your broad IT knowledge and familiarity with ITIL processes to deliver top-notch solutions.
 

Service-Oriented Mindset: As a customer-centric professional, you'll excel in communicating with users, providing timely assistance, and maintaining a calm and focused approach even in high-pressure situations.

We will rely on you to:

• On-site support to our local colleagues in Denmark, primarily in Nordhavn but also our Aarhus office
• On- and off boarding of colleagues
• Prepare / maintain PC workstations.
• Administer and prepare mobile devices.
• Maintenance and operation of copy/print, local backup, and other operating systems
• Participate in technical operational tasks, including troubleshooting.
• Work with our Service Desk and asset management systems.
• Carry out any other ad-hoc tasks as and when required.

What you need to have:

• Speaks and understands English at a high level and can communicate in the Nordic languages
• A minimum of 5 years’ experience in a similar role in an international organisation
• Solid knowledge of software and hardware
• Knowledge of Microsoft 365 and Microsoft environment in general
• Knowledge of standard operating systems such as Windows 10
• Knowledge of ITIL processes
• Knowledge of Copiers, printers, and AV equipment
• Knowledge of ServiceNow is a plus.
• Solid interpersonal skills and service mindset
• Pragmatic, robust and solution orientated personality
   

What makes you stand out:

• Experience with Support/Ticket systems and asset management.
   

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.