OPPORTUNITY OVERVIEW

ZeroFox seeks a Sr. IT Specialist to support a growing multinational cybersecurity company. The successful candidate will work with the corporate IT team to execute upon daily initiatives and long-term IT goals. 

Role and responsibilities

• Prepare, assemble and ship hardware. Answer client phone calls, e-mails, and service tickets timely and efficiently.
• Document all client correspondence in the ticketing system.
• Resolve any customer issues through research and collaboration among departments. Keep up-to-date on the latest software and hardware releases.
• Work with users and other IT staff to determine and develop specific information systems requirements and processes. Determine the impact on existing systems.
• Identify, research, and seek resolution to a variety of complex end user technical problems. Respond to technical support requests via walk in, email, and telephone.
• Develop documentation / instructions of standard operating procedures.
• Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs. Perform installation, setup, configuration, and troubleshooting for computers, handheld devices and peripherals.
• Serve as local purchasing agent, including the identification, acquisition, and instillation of user desired hardware and software. Maintain a catalog of user licenses and hardware.
• Perform other duties as assigned.

Required qualifications and skills

• IT Support Service experience or similar experience, typically obtained in 3+ years.
• Experience working with various types of hardware and software, including Apple laptops typically obtained in 1+ years.
• Solid problem-solving abilities.
• Strong interpersonal and communication (written and verbal) skills. Ability to communicate complex technical concepts across all organizational levels. Teamwork skills as well as independent focus. Ability to multitask.
• Written and spoken fluency in the English language.
• Ability to work occasional evenings and weekends.

Desired qualifications and skills

• Bachelors in computer science, information technology, or a related field of study.

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Regular catered lunches for in-office work; snacks, drinks available daily
• Generous time off 
• Comprehensive health benefits & 401(k) plan
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Interested?

• Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
• Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!

Other Information

• This role is based out of our office in Baltimore, MD (hybrid)
• This role requires occasional work on nights and weekends as needed.