Jobs at ZeroFOX

Generate qualified enterprise sales pipeline through outbound email, phone, and LinkedIn prospecting; respond to inbound leads; qualify opportunities; maintain Salesforce CRM hygiene; and partner with Account Executives on account prioritization and handoffs. The role requires credible communication with cybersecurity buyers, resilience, organization across 30+ accounts, and rapid product learning. This is a hybrid Baltimore-based position with a defined path toward Account Executive or Account Manager roles.

Build and maintain post-sales customer relationships, drive adoption and retention, configure SaaS platforms, develop integrations and reporting, deliver training, provide technical guidance, and advocate for customer needs. The role partners with Product, Support, Services, and Operations teams to resolve issues, identify usage opportunities, document best practices, and tailor solutions to customer business goals.

Manages post-sales customer relationships and drives adoption, retention, and value from the ZeroFox SaaS platform. Responsibilities include platform configuration, customer enablement, technical guidance, training, reporting, API integrations, issue resolution, and cross-functional collaboration. The role serves as a customer advocate, identifies expansion opportunities, documents best practices, and delivers tailored solutions to business and technical requirements.

Own the monthly forecast and annual budgeting process, build operating models, prepare board and private-equity sponsor reporting, analyze SaaS metrics, and provide scenario modeling and ad hoc analysis. Partner with functional leaders on forecasts and budget accountability, collaborate with Accounting on forecast-to-actual alignment, and improve FP&A systems and processes.

Manage post-sales customer relationships, drive adoption and platform value, configure SaaS solutions and integrations, deliver training, create reporting, resolve issues, and advocate for customer needs. Partner with technical support, product, operations, and services teams to improve customer experiences, identify expansion opportunities, document best practices, and support retention across diverse customer organizations.

Owns Salesforce CPQ configuration, approval processes, automation, custom objects, reporting, data quality, integrations, troubleshooting, and deployments. Partners with Sales, Sales Operations, Marketing, and leadership to translate business needs into scalable solutions. Responsibilities include QA/UAT, data imports and deduplication, connected sales technology management, documentation, user training, and leading Salesforce projects.

Manage and resolve high-volume customer and internal support tickets through the ZeroFox help desk. Escalate issues, coordinate with Account Management and Technology teams, improve support processes, maintain customer relationships, document solutions, and support platform training. The role requires strong communication, organization, technical aptitude, process ownership, and flexibility for early morning or overnight schedules.

Lead and expand OEM partnerships to drive revenue, product adoption, and market presence. Responsibilities include developing partnership strategies, managing contracts and business plans, coordinating integrations and joint go-to-market activities, identifying new partners, monitoring market trends, enabling partners through training and support, tracking performance metrics, and serving as the primary liaison between the company and OEMs.

Own a commercial territory and manage the full B2B sales cycle, including prospecting, discovery, qualification, stakeholder management, and deal closing. Sell ZeroFox cybersecurity and digital risk products to mid-market accounts in deals ranging from $30K to $150K+ ARR. Collaborate with SDRs, channel partners, and solutions engineers, maintain accurate Salesforce records, prioritize accounts using data, and complete onboarding and territory planning.

Produces concise, audience-focused intelligence briefs and reports covering ransomware, election threats, geopolitical risks, physical security, and cyber threats. Collaborates with technical and operational teams, researches clearnet, deep web, and dark web sources, edits deliverables for clarity and rigor, fulfills client-specific content requests, and protects operational security. The role requires strong writing, research, proofreading, technical translation, and deadline management skills.

Supports sales through Salesforce CPQ quoting and the end-to-end quote-to-cash process. Builds Salesforce reports and dashboards for forecasting, pipeline, and performance tracking; analyzes trends and opportunities; develops advanced Excel models; maintains Salesforce data integrity; supports sales users; and identifies process improvements while partnering with Sales, Finance, and Sales Operations.

Own post-sales success for OEM and MSSP partners by driving adoption, retention, expansion, technical integration, enablement, and operational scalability. Advise partners on APIs, data feeds, platform configuration, workflows, SLAs, reporting, and value realization. Coordinate with Product, Engineering, Support, Sales Engineering, and Account Management, while identifying risks, resolving technical challenges, supporting renewals, and developing scalable playbooks and enablement materials.

Build and maintain post-sales customer relationships, drive adoption and retention of the ZeroFox SaaS platform, configure solutions and integrations, provide technical guidance and training, create reporting, resolve issues, advocate for customers, and collaborate internally on product improvements.

Provide IT support for in-house and distributed global employees, including ticket resolution, hardware and software troubleshooting, device procurement and configuration, MDM and identity platform administration, IT onboarding and offboarding, asset and license management, documentation, patch coordination, and compliance support.

Supports Customer Success teams through SaaS platform configuration, optimization, health monitoring, troubleshooting, and custom workflow or API integration development. Documents and implements technical requirements, completes customer adoption playbooks, manages multiple workflows, and serves as a subject matter expert on platform capabilities. Collaborates with Sales, Product, Customer Success, and Services to resolve issues, improve operational efficiency, and recommend product enhancements.

Owns new business and expansion sales across the Department of Defense, military services, combatant commands, defense agencies, primes, and systems integrators. Builds mission-driven pipelines, navigates defense procurement vehicles and lengthy stakeholder cycles, sells cybersecurity and digital risk solutions, and closes flagship accounts. Requires enterprise or public-sector security sales experience, defense procurement knowledge, partner-channel selling experience, and an active TS/SCI clearance or recent cleared-environment experience.

Own new business and expansion sales across the Intelligence Community, including agencies, primes, and systems integrators. Build mission-driven pipelines, navigate classified procurement and contracting processes, develop trusted relationships with mission owners and channel partners, and close flagship agency accounts. The role requires managing long, complex, multi-stakeholder sales cycles and selling enterprise or public-sector security solutions in cleared environments.