Jobs at ZeroFOX

Conducts deep and dark web intelligence collection and analysis to identify cyber threats, threat actors, malware, vulnerabilities, and emerging risks. Produces actionable intelligence reports, supports client-specific requests, develops collection plans, recommends intelligence tools, and improves analysis through automation. The role also mentors junior analysts, collaborates with leadership and operational teams, and safeguards sensitive sources and information through strong operational security practices.

Own ZeroFox’s website, content strategy, SEO/GEO, and digital experience as growth and conversion channels. Lead website roadmap, information architecture, editorial priorities, technical SEO, AI search visibility, and content development. Direct a writer, web developer, and designer while partnering with Marketing Intelligence & Operations on measurement, attribution, and pipeline impact. Manage team performance and ensure delivery against web and content priorities.

Own product positioning, messaging, launch strategy, customer segmentation, and go-to-market enablement for ZeroFox cybersecurity products. Translate technical capabilities and threat intelligence into accurate market narratives, sales tools, web content, and launch assets. Partner cross-functionally with Product, Engineering, Threat Intelligence, Sales, Growth, and Marketing teams. Use AI tools and repeatable workflows to accelerate research, competitive analysis, drafting, and presentations while validating outputs against primary sources and product reality.

Build and maintain post-sales customer relationships, drive adoption and retention, configure SaaS platforms, develop integrations and reporting, deliver training, provide technical guidance, and advocate for customer needs. The role partners with Product, Support, Services, and Operations teams to resolve issues, identify usage opportunities, document best practices, and tailor solutions to customer business goals.

Manage post-sales customer relationships, drive adoption and platform value, configure SaaS solutions and integrations, deliver training, create reporting, resolve issues, and advocate for customer needs. Partner with technical support, product, operations, and services teams to improve customer experiences, identify expansion opportunities, document best practices, and support retention across diverse customer organizations.

Owns Salesforce CPQ configuration, approval processes, automation, custom objects, reporting, data quality, integrations, troubleshooting, and deployments. Partners with Sales, Sales Operations, Marketing, and leadership to translate business needs into scalable solutions. Responsibilities include QA/UAT, data imports and deduplication, connected sales technology management, documentation, user training, and leading Salesforce projects.

Manage and resolve high-volume customer and internal support tickets through the ZeroFox help desk. Escalate issues, coordinate with Account Management and Technology teams, improve support processes, maintain customer relationships, document solutions, and support platform training. The role requires strong communication, organization, technical aptitude, process ownership, and flexibility for early morning or overnight schedules.

Own post-sales success for OEM and MSSP partners by driving adoption, retention, expansion, technical integration, enablement, and operational scalability. Advise partners on APIs, data feeds, platform configuration, workflows, SLAs, reporting, and value realization. Coordinate with Product, Engineering, Support, Sales Engineering, and Account Management, while identifying risks, resolving technical challenges, supporting renewals, and developing scalable playbooks and enablement materials.

Build and maintain post-sales customer relationships, drive adoption and retention of the ZeroFox SaaS platform, configure solutions and integrations, provide technical guidance and training, create reporting, resolve issues, advocate for customers, and collaborate internally on product improvements.

Provide IT support for in-house and distributed global employees, including ticket resolution, hardware and software troubleshooting, device procurement and configuration, MDM and identity platform administration, IT onboarding and offboarding, asset and license management, documentation, patch coordination, and compliance support.