Jobs at ZeroFOX

Build and maintain post-sales customer relationships, drive adoption and retention, configure SaaS platforms, develop integrations and reporting, deliver training, provide technical guidance, and advocate for customer needs. The role partners with Product, Support, Services, and Operations teams to resolve issues, identify usage opportunities, document best practices, and tailor solutions to customer business goals.

Manage post-sales relationships with public-sector customers, driving ZeroFox platform adoption, retention, optimization, training, and successful outcomes. Serve as a trusted advisor and technical resource, coordinate configuration changes and integrations, deliver reporting and web-based training, troubleshoot customer challenges, and advocate internally for customer needs. Partner with technical teams, product, services, and executives to improve customer experiences and identify opportunities for expanded platform usage.

Owns global People Operations and payroll across the US, Chile, India, the UK, and EOR countries. Responsibilities include payroll processing and tax compliance, employee expense management, benefits administration, compliance programs, HRIS implementation and ownership, leave management, reporting, audits, and vendor relationships. The role partners with Accounting, HRBPs, and international People teams while building scalable processes and infrastructure from the Baltimore headquarters.

Owns new business and expansion sales across the Department of Defense, military services, combatant commands, defense agencies, primes, and systems integrators. Builds mission-driven pipelines, navigates defense procurement vehicles and lengthy stakeholder cycles, sells cybersecurity and digital risk solutions, and closes flagship accounts. Requires enterprise or public-sector security sales experience, defense procurement knowledge, partner-channel selling experience, and an active TS/SCI clearance or recent cleared-environment experience.

Own new business and expansion sales across the Intelligence Community, including agencies, primes, and systems integrators. Build mission-driven pipelines, navigate classified procurement and contracting processes, develop trusted relationships with mission owners and channel partners, and close flagship agency accounts. The role requires managing long, complex, multi-stakeholder sales cycles and selling enterprise or public-sector security solutions in cleared environments.

Collects and analyzes open-source, social media, cyber, physical security, geopolitical, and reputation-risk information to identify threats and assess client risk. Produces alerts, intelligence reports, trend analyses, strategic assessments, briefings, and recurring deliverables. Conducts investigations, validates online evidence, supports threat monitoring, collaborates with collection and support teams, and recommends operational improvements.