The Role
Provide Tier 1-2 helpdesk support for Windows, macOS, and Linux devices; administer cloud platforms and SaaS (Google Workspace, Microsoft 365, Slack, Jira); manage identity and access (Google SSO/IAM); monitor networking and security; manage IT asset lifecycle; support endpoint protection and MDM; assist with audits, off-hours maintenance, and periodic travel to other offices.
Summary Generated by Built In
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.
Responsibilities
- Provide Tier 1–2 technical support for hardware, software, and SaaS applications
- Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
- Support operating systems (Windows, macOS, Linux) and productivity tools
- Document issues, resolutions, and procedures in the ticketing system
- Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)
- Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
- Assist with cloud-based backups, monitoring, and security best practices
- Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
- Monitor network performance and resolve connectivity issues
- Assist with network security controls and access management
- Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
- Maintain accurate asset inventory records and ensure compliance
- Coordinate device provisioning, replacements, and returns
- Support onboarding and offboarding processes
- Follow IT security policies and best practices
- Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)
- Support audits and compliance requirements as needed
Helpdesk & End-User Support
Cloud & Systems Administration
Networking
IT Asset Management
Security & Compliance
Requirements
- Bachelor's degree in computer science or
- 6+ years provided support in the form of Linux\Windows\Mac OS architecture
- Experience with automation engineering, switches and network technologies
- SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)
- Strong understanding of system and application integration, as well automation engineering
- Able to work off hours for maintenance and projects
- Periodic travel to other offices to help support staff.
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Skills Required
- Bachelor's degree in Computer Science or 6+ years supporting Linux/Windows/macOS architectures
- Experience with automation engineering
- Experience with switches and network technologies
- SaaS/Cloud experience (Google Workspace, Slack, 1Password, SSO)
- Strong understanding of system and application integration
- Able to work off hours for maintenance and projects
- Periodic travel to other offices to support staff
- Experience with endpoint protection and MDM (e.g., SentinelOne, Kandji, Iru MDM)
- Experience managing user access, permissions, and identity services (Google SSO, IAM)
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
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The Company
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
