Reports to: Group Leader
Location: London - Heathrow Airpor, Terminal 5
Contract Type: Permanent
Introduction
The Vanderlande IT Support team is responsible for maintenance and optimization of the baggage handling system (High Level Controls). You will be located at Heathrow working 5 days a week and on call together with wider support teams to make a positive difference for our customers in a challenging environment.
Roles and Responsibilities
You will work closely with other suppliers to deliver an effective process to maintain multiple platforms and business critical systems with vulnerability management, patching (co-ordination through test facility) and configurations. There will be regular reporting to numerous stakeholders and collaboration with other business partners to deliver a highly visible response.
- Part of service team organisation to deliver Baggage Handling System (BHS) support and patch management / updates
- Liaison with project teams and architects to understand roadmaps for managing obsolescence
- Perform threat monitoring using customer tools as directed
- Ideally, technically skilled with SUSE Linux, Oracle and Microsoft Operating Systems & HP hardware.
- Coordinate with supplier organisations at the customer site and internal Vanderlande departments for scheduling updates.
- Will be responsible for Incident Management (working in a team) and contributing to the IT & OT teams’ response and escalation within Vanderlande, as appropriate.
- Provide Vulnerability Management on Baggage Systems (OT and IT) including tools to provide compliancy for our customer (following customer policies).
- Involvement with cyber teams on the customer site in daily operational meetings and topic discussions and forums to influence best practices on site.
- Actively contribute to customer IT policies and ensuring the details are shared with the Vanderlande user community / stakeholders for compliance.
- Represent Vanderlande when engaging with our customer and other suppliers to deliver a highly visible IT Specialist Baggage System support service.
- Assure access control using the Heathrow applications / processes. Preparing access request information before submission to HAL IT for approval.
- Produce detailed technical reports about security incidents and produce monthly performance reporting
Role Qualification and Skills
- Linux admin experience (ideally SUSE)
- Microsoft Server operating system experience essential
- Experience with application testing
- Familiar with working on a VMware environment
- Experience with Cyber activities of compliance (OS patching and application updates)
- Backup tooling experience – Idera and Veeam desirable
- Awareness of Cyber topics – vulnerabilities, patching practices, security methodology
Experience of Baggage Handling / Airport Systems will be beneficial but not essential as training will be provided
What we offer
- 28 days annual leave (excluding public holidays)
- Aviva Medical Cover
- YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
- A challenging work environment with lots of opportunities of career progression.
- Cycle to work scheme
- Yellow Nest is a salary exchange scheme that reduces childcare costs for parents and employers
- Pension with Aviva
- Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.
Skills Required
- Linux administration experience, ideally SUSE Linux
- Microsoft Server operating system experience
- Experience with application testing
- Familiarity with VMware environments
- Experience with cybersecurity compliance activities, including operating system patching and application updates
- Awareness of cybersecurity topics, vulnerabilities, patching practices, and security methodology
- Backup tooling experience with Idera and Veeam
- Experience with baggage handling or airport systems
Vanderlande Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanderlande and has not been reviewed or approved by Vanderlande.
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Healthcare Strength — Health coverage is described as comprehensive, with day‑one eligibility in many U.S. roles and employer‑paid protections that reduce out‑of‑pocket exposure. Feedback suggests medical, dental, and vision are a clear strength.
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Retirement Support — Retirement offerings include a 401(k) with company match and immediate vesting in the U.S. Feedback suggests this forms a solid pillar of the total rewards package.
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Leave & Time Off Breadth — Paid time off, sick leave, and paid holidays are characterized as generous relative to peers. Compressed workweek options in some roles further support time away and recovery.
Vanderlande Insights
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market. Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions. The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology. Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation. Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
