Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Team:
As an IT Service Engineer at Celonis, you will be a vital part of our international IT Service Team, responsible for ensuring seamless IT operations across the company. You will play a critical role in troubleshooting, resolving, or escalating IT-related issues for Celonis employees globally, with a special focus on supporting our Munich office. This is an excellent opportunity for an experienced IT professional with hands-on expertise in both macOS and Windows environments who thrives in a fast-paced, dynamic, and international workplace.
The work you’ll do:
- Act as the first point of contact for onsite IT requests at the Munich office, resolving issues directly
or escalating them as needed — complementing our central First Level Support team. - Provide hands-on support across both macOS and Windows platforms, troubleshooting hardware,
software, and network issues. - Deliver onsite IT support to Celonis employees at the Munich office and collaborate with the global IT Service Team via phone, email, and remote assistance.
- Install, configure, and maintain computing equipment and peripherals — desktop and laptop systems (macOS and Windows), network printers, and mobile devices.
- Support and manage mobile devices through MDM platforms such as Intune and Kandji.
- Own the IT onboarding experience for new employees in the Munich office.
- Perform basic repairs and replacements of computing equipment when needed.
- Ensure clear, empathetic communication with users to understand, document, and resolve their issues.
- Own the setup, operation, and maintenance of media and AV technology across the Munich office meeting-room systems and audio/video equipment.
- Configure and maintain video conferencing systems and ensure a reliable, seamless meeting experience.
- Provide AV and technical support for town halls, all-hands, and internal events.
- Continuously improve the media/AV standard across rooms and proactively identify upgrades as the office scales.
- Handle procurement and provisioning of hardware, including laptops and phones.
- Manage the hardware lifecycle from provisioning through to decommissioning.
- Develop and maintain documentation and user guides for common issues to improve IT service efficiency.
- Contribute to the continuous improvement of local and global IT processes.
Required Skills:
- Strong communication skills in English with the ability to work effectively in a global, multicultural team.
- Detail-oriented, with excellent problem-solving abilities and a proactive mindset.
- Capable of managing multiple tasks and projects in a fast-paced environment
- A team player who is motivated to provide excellent customer service and continuous improvement in IT processes.
- ITIL V4 Foundation certification
What Celonis can offer you:
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
- Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
- Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
- Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
- Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
About Us:
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
Skills Required
- Hands-on support experience with macOS and Windows platforms
- Experience managing mobile devices via MDM platforms (Intune, Kandji)
- Experience configuring and maintaining video conferencing systems (Zoom, Microsoft Teams Rooms) and AV equipment
- Ability to install, configure, and maintain desktops, laptops, network printers, and peripherals
- Onsite IT support and user communication skills for Munich office (first point of contact)
- IT onboarding ownership and hardware lifecycle/procurement experience
- Basic hardware repair and replacement skills
- Strong English communication skills and ability to work in a global, multicultural team
- Detail-oriented with strong problem-solving and multitasking abilities
- ITIL V4 Foundation certification
What the Team is Saying
Celonis Compensation & Benefits Highlights
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Parental & Family Support — Company materials highlight fully paid parental leave of 24 weeks for main carers and 12 weeks for supporting carers, along with broader family supports. Feedback suggests this is a signature strength and available from day one in many locations.
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Equity Value & Accessibility — Full‑time employees are described as receiving RSU grants with refreshes and merit awards, plus a distinctive child‑focused equity “education kicker.” This broad access positions ownership as a central pillar of total rewards.
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Leave & Time Off Breadth — A flexible or unlimited PTO model, paid holidays, volunteer Impact Days, and occasional sabbaticals are emphasized. Materials also reference hybrid flexibility that supports time away when needed.
Celonis Insights
What We Do
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. # Approximately half of the top 200 companies of the Forbes Global 2000 are Celonis customers. # More than 30% of the Fortune Global 500, and more than 25% of the Fortune 500 are Celonis customers. # To date, Celonis customers have realized more than $8 billion in value, and identified more than $18 billion in value. Celonis has been recognized as: # Germany’s most valuable startup and one of the most valuable in New York City # One of the world’s 50 most valuable private companies # The first German decacorn and one of only 48 in the world # The second largest unicorn in Europe
Why Work With Us
Celonis is a dynamic, fast-paced, and rewarding place to work. Proudly calling ourselves Celonauts, we are innovators and change-makers who challenge the status quo. We tackle challenges together and celebrate our successes as a team in and out of the office. Together, we’re changing the world one process at a time. Care to join us?
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Celonis Teams
Celonis Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Celonis offers a hybrid work policy, blending remote work flexibility with in-office collaboration. Employees enjoy the comfort of working from home while benefiting from teamwork and connection in our modern office spaces.
