Description and Requirements
Position Summary
As a Software Packaging Specialist, responsible for monitoring Service-now queues for new, approved software packaging requests, you will play a pivotal role in validating requirements with Application Owners, maintaining comprehensive records of applications, owners, versions, and application status. Additionally, you will assist in the preparation of daily reports for customers or management, escalate incidents and requests as needed for timely resolution and customer satisfaction, and actively contribute to the development and maintenance of documentation. Participation in department and business-level projects and meetings is expected to ensure the prompt execution of technology initiatives and strategies.
Job Responsibilities
- Responsible for creating and testing Windows software installation packages for automated deployments in an Enterprise environment
- Experience in creating packaging for server operating system, mostly for Citric end user platform hosting on server platform.
- Initiates, plans, coordinates, designs, develops, and tests software distribution packages.
- Work with end customer to perform the UAT testing of the package before distribution of the package in production environment.
- End-to end support in packaging, testing , distributing in test and production rollout, help operations team in case of any failure in prod deployments
- Generate and maintain operational and other procedural documentation as needed
- Experience with multi-site, large environment with application package deployments using tools such System Center Configuration Manager, Intune, or equivalent technologies such as Chef Infra , Ansible
- Experience with producing complex software packages and software deployments
- Minimum of two years' experience in Config Management, SCCM, Intune or similar product for application packaging and distribution
- In-depth knowledge of operating systems (Windows Desktop OS 7/10/11, Windows Server 20XX Server). Ex. (DLL conflicts, Windows registry, environment variables, batch files, and client/ server operations/connectivity
- Strong knowledge in windows application package creation and installation using Windows installation components and third-party tools such as Admin Studio, InstallShield, Wise Studio, Orca
- Expertise in Windows automation scripting such as PowerShell, WMI, VBScript, PowerShell App Deployment Toolkit. PowerShell and App Deployment Kit strongly preferred
- Working knowledge in Microsoft,ÄØIntune,ÄØsoftware administration, software packaging and deployment
- Comprehensive knowledge and experience with Windows installer technologies such as MSI,,ÄØMSIX, AppX, virtualization, and other installer technologies. Candidate should also have a strong understanding of the following areas as relates to application packaging:
- MSI patches and transforms
- MSIX packaging and App
- MSI merge modules, macros, and custom actions
- Security modifications within MSI packages
- Installation impersonation (system, user etc.)
- Experience with DLL conflicts,
- Windows registry modifications
- Environment variables
- TCP/IP networks, Network Protocols
Education, Technical Skills & Other Critical Requirement
Education
Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
(In Years)
4-6 Year
Technical Skills
Excellent Keyboarding and data entry speed
Knowledge of Insurance principles in relation to the US Insurance industry is preferred
Knowledge about US Culture is preferred
Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops
Non-Voice
Complexity Scale: 7/T5C5 (Rule & non-rule-based decision making, domain knowledge, extensive customer communication)
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
What the Team is Saying
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What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
