Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Senior IT Project Manager
Five9 is a leading provider of cloud software for the enterprise contact center market. Five9 offers our partners a solution that is reliable, secure, compliant and scalable, while creating exceptional customer experiences, increasing agent productivity and delivering tangible business results.
We are currently looking for a self-starter to join our Strategy & Business Operations Team who is a quick study and versatile enough to drive complex technical projects. This team provides program and project management excellence to prioritize, plan, and execute across SaaS, public cloud, and IT infrastructure projects, including 3rd party applications platforms. This role is focused on Five9’s Corporate Infrastructure and IT Operations projects.
The successful candidate will report to the Vice President of Strategy & Business Operations and will lead projects focused on IT infrastructure projects, optimizing service management processes, and ensuring seamless IT operations to support business continuity. The Sr. Project Manager will drive the successful delivery of IT solutions, integrate industry best practices (such as ITIL), and collaborate with cross-functional teams to enhance IT service delivery, improve operational efficiency, and align IT initiatives with organizational goals.
You will need to be a team player with the right combination of project management, technical, and interpersonal skills. You will also leverage your superior negotiation skills and influence to work with all levels of management and their teams to keep projects on track from initiation to closing.
Responsibilities
- Lead and manage IT projects from initiation through to completion, ensuring they are delivered on time, within scope, and within budget.
- Develop comprehensive project plans, including timelines, resources, milestones, and risk management strategies.
- Coordinate cross-functional teams, including IT engineers, vendors, and business stakeholders, to ensure smooth project execution.
- Track project progress and make necessary adjustments to ensure timely delivery and project success.
- Facilitate regular project meetings to monitor progress, resolve issues, and ensure stakeholder alignment.
- Provide guidance to project team members while adhering to PMO standards and processes
- Manage multiple concurrent IT projects with a focus on prioritizing critical initiatives.
- Bring knowledge of both Waterfall and Agile Project Management methodologies, processes and tools, including scope management, schedule management, cost management, quality management, resource management, procurement, change management, risks management, issues management
- Work with the PMO team and contribute to process improvements to enhance quality and execution of initiatives
- Apply business domain and technical acumen to ramp up quickly on Five9’s products, technologies, infrastructure, change management, development and release management processes
Requirements
- With minimum of 8 years of experience in IT infrastructure and IT operations project management, including the successful delivery of large-scale projects.
- Strong understanding of IT infrastructure components (e.g., servers, networking, storage, cloud technologies, data centers).
- Understanding of security management practices related to IT operations (e.g., vulnerability management, patch management).
- Background in IT service management, including experience with ITIL processes
- Experience managing the design and implementation of office networks and infrastructure including circuit provisioning, hardware rack and stack / configuration, wired and wireless LAN installation and testing, conference room technology installation and testing (AV and schedulers), large meeting room AV installation and testing
- Experience presenting to C-level executives
- Self-motivated, energetic, excellent interpersonal, organizational, negotiation and conflict-resolution skills
- Proven leadership and decision-making skills
- Excellent verbal and written communication skills with ability to present information, status, and issues in a clear and concise manner at all levels of the organization
- Able to understand and be involved in the technical details in order to successfully gather and understand complex requirements and drive projects to completion
- Strong problem-solving and analytical skills
- High degree of flexibility, independence, initiative, and detail orientation
- B.S. in Business or Engineering discipline preferred
- PMP and/or Scrum master certification a plus
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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